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We are seeking a highly skilled ServiceNow Senior Developer with specialized expertise in Customer Service Management (CSM) and Field Service Management (FSM) to join our dynamic delivery team. The ideal candidate will design, develop, and implement ServiceNow solutions to enhance customer service management and field service management for our customers. This role requires deep technical proficiency, strong problem-solving skills, and the ability to collaborate with cross-functional teams to deliver enterprise-grade solutions.
Key Responsibilities
Solution Design & Implementation:
- Configure and customize ServiceNow CSM and FSM across on-premises, cloud, and hybrid environments.
- Implement, customize, and optimize CSM and FSM modules.
Integration & Automation:
- Integrate ServiceNow with third-party systems using REST, SOAP, Integration Hub, and other APIs to support CSM and FSM workflows.
- Develop custom workflows, business rules, client scripts, UI policies, and script includes to automate processes and improve operational efficiency.
Agile Development & Leadership:
- Work within Agile/Scrum frameworks to deliver scalable solutions, participating in sprint planning, stand-ups, and retrospectives.
- Lead and mentor junior developers, conduct code reviews, and provide technical guidance on CSM/FSM best practices.
Stakeholder Collaboration:
- Collaborate with business stakeholders, IT operations teams, and process owners to gather requirements and translate them into technical solutions.
- Conduct discovery workshops to refine user stories and ensure alignment with business objectives.
Documentation & Compliance:
- Document configurations, customizations, and integrations comprehensively.
- Ensure solutions adhere to ITIL best practices, organizational policies, and compliance requirements (e.g., FISMA).
Qualifications
Education:
- Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
Experience:
- 5+ years of hands-on ServiceNow development experience, with at least 3 years focused on CSM or FSM.
- Proven experience implementing and managing ServiceNow modules in enterprise environments.
- Strong background in integrating ServiceNow with external systems using REST, SOAP, and Web Services.
Certifications (Required):
- ServiceNow Certified System Administrator (CSA)
- Two ServiceNow Certified Implementation Specialist (CIS)
- ServiceNow Certified Application Developer (CAD) (or ability to obtain within first six months)
Certifications (Preferred):
- ServiceNow Certified Implementation Specialist (CIS) - CSM
- ServiceNow Certified Implementation Specialist (CIS) - FSM
- ITIL v3 or v4 Foundation Certification
Technical Skills:
- Proficiency in JavaScript, Glide API, and ServiceNow scripting (e.g., Business Rules, Script Includes, Client Scripts).
- Expertise in ServiceNow CSM and/or FSM
- Familiarity with cloud platforms (AWS, Azure, GCP) and cloud discovery tools.
- Knowledge of Agile/Scrum methodologies and tools (e.g., Jira, ServiceNow Agile Development).
Soft Skills:
- Excellent problem-solving and analytical skills to debug complex technical issues.
- Strong communication skills to articulate technical concepts to non-technical stakeholders.
- Ability to lead projects, mentor teams, and collaborate effectively in a fast-paced environment.
Preferred Qualifications
- Knowledge of network protocols, MID Server setup, and infrastructure troubleshooting.
Benefits
- Competitive salary and performance-based bonuses
- Comprehensive health, dental, and vision insurance
- 401(k) with company match
- Flexible remote work options
- Professional development opportunities, including ServiceNow certification support
Why Join CRI Advantage?
- Work in a fast-moving, high-impact environment, where you will directly influence organizational success.
- Lead challenging, enterprise-level ServiceNow projects that require strategic thinking, technical expertise, and strong leadership.
- Be part of a rapidly growing ServiceNow practice (2024 & 2025 ServiceNow Partner of the Year), collaborating with top industry experts and a high-performance team.
- Gain career growth opportunities as we expand and develop our ServiceNow division.
- Experience an inclusive, supportive leadership culture, where we prioritize collaboration, innovation, and professional development.
- Enjoy a remote, flexible work environment while driving results in a high-performance culture.
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CRI Advantage
$140,000.00 / yr
vision insurance, 401(k), remote work
May 21, 2025