CAD and Simulation Specialist

POSITION OBJECTIVE

Your mission as a CAD and Simulation Specialist is to perform activities within the teams committed sprint and backlog related to handling of end users incidents. Provide knowledge and support to business on CAD, Simulation, and PDM systems and ensure that users can utilize the solution provided efficiently. It is expected to deliver and ensure good quality to our systems, services and environments, especially to issues concerning the production environment. The CAD and Simulation team is a part of the Operations Solutions department at Epiroc which provides implementation, maintenance, support, and development of CAD, Simulation, PDM, PLM, MES, and OT solutions.

PRINCIPAL RESPONSIBILITIES

• Manage and resolve end user incidents related to CAD, Simulation, and PDM software
• Together with the agile team carry out and deliver sprint commitments
• Following the team commitments and the department's ways of working
• Understand business requirements in relation to customizations and configurations
• Follow the methods, development processes, and documentation principals set by Operations Solutions
• Collaborate with other agile teams and team members at Operations Solutions and other parts of Epiroc IT when needed
• Participating in the team's SCRUM Ceremonies and actively contributing accurate planning, performance and evaluation for the sprints
• Manage and resolve incidents from business users according to SLA and incident process
• Provide knowledge to users one-on-one, in workshops, and trainings
• Have a continuous dialogue with business key/super users regarding the existing solution to gather feedback for competence gaps and improvements
• Suggest, develop and maintain suggestions on best practices and training materials for end users to fill competence gaps
• Execute trainings for key users and end users within projects
• Coordinate and execute validation activities within the agile team
• Write articles in knowledge base to share knowledge
• Participate in developing your teams agile ways of working
• Actively contribute to understanding, breaking down, plan for and following up the team's delivery
• Actively in your agile team and in the forum for your expertise contribute with your knowledge to suggest improvements within the Object Specialist-principles

Preferred but not required

• Experience in license and server management
• Experience working with software providers to implement CAD or PDM products
• Experience with Agile methodologies (this role will be working as a part of an autonomous agile team utilizing SCRUM framework)
• Experience with Teamcenter PLM system

EDUCATION & EXPERIENCE

• Bachelors Degree in Engineering, Computer Science or related field alternatively equivalent work experience
• Minimum of 5+ years of experience in customer support in CAD, PDM or Simulation software
• Experience in Creo Parametric, Solidworks CAD, Solidworks PDM

Life at Epiroc:

We are Epiroc, a leading productivity partner for the mining and infrastructure industries. By joining Epiroc, you can expect an atmosphere of creativity and innovation, 'Dare to Think New.' With innovative technology, we develop and produce innovative drill rigs, rock excavation, and construction tools. The company was founded in Stockholm, Sweden, and has passionate people supporting and collaborating with customers in more than 150 countries.

Employment at Epiroc Drilling Solutions LLC is "at-will," which means that either you or the company can terminate the employment relationship at any time, with or without prior notice, and for any reason not prohibited by statute, in accordance with state and federal guidelines. All employment is continued on that basis. No supervisor, manager, or executive of the company, other than the General Manager in signed writing, has any authority to alter the foregoing. The signature of this document serves as an acknowledgment of receipt and does not create a contract of employment.

Epiroc Drilling Solutions LLC is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Employees are held accountable for all duties of the job.

All new thinkers are welcome. We are looking for those who want to develop, grow, and dare to think new. In Epiroc we attract, develop, and retain diverse talent valuing authenticity and unique perspectives, driving our spirit of innovation. We foster an inclusive culture where diversity isn't just a goal but a part of our values and way of working. This is how we do business for a sustainable future.Learn more atwww.epiroc.com