Enrollment Coach

Since our founding in 1785, the University of Georgia has operated as Georgia's oldest, most comprehensive, and most diversified institution of higher education (https://www.uga.edu/). The proof is in our more than 235 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University's main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full-time staff. The University's enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly formed School of Medicine.

UGA Online is the University of Georgia's online program and course development and marketing unit. Our mission is to:

We have four teams to accomplish this mission: Instructional Design, Marketing, the Media Cooperative shared with the Center for Teaching and Learning, and Student Services and State Authorization.

There will be two Enrollment Coaches in the department. Hours will be set to ensure that there is maximum availability to applicants and students between the hours of 8am-8pm Monday through Friday, so potential hours may vary from 8am-5pm, 9am-6pm, 10am-7pm, or 11am-8pm.

Please include a list of 3+ references with contact information. References will not be contacted without prior approval by applicant.

The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR ( hrweb@uga.edu).

The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653.

Requires at least a baccalaureate degree in the field. Please contact your Human Resources office for an evaluation of education/experience in lieu of the required minimum qualifications.

Experience in student recruitment and enrollment

The Enrollment Coach helps coordinate recruiting and enrollment for online graduate programs. This position focuses on high-touch lead nurturing of prospective graduate students that result in increased conversion from inquiry to application, reduced drop-off during the application process, and an increased number of enrollments. This position reports to the Director of Marketing for UGA Online Learning, a unit of the Office of the Vice President for Instruction, and works a continuous, non-standard schedule including evening hours (e.g., 10 am-7 pm, 11am-8pm).

Sitting for long periods of time

Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.

Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website.

Provides customized consultative support to prospective graduate students.
Maintains regular contact with prospective online graduate students. Acts as a personal coach/consultant to help prospective students understand UGA's online programs, select a degree that aligns with their educational goals, complete the application process, and enroll into the program. Provides information to potential students with respect to program format, admissions, degree options, requirements, and costs.

Updates students information promptly and creates thorough notations of each communication with students. Utilizes multiple marketing technologies and software tools such as marketing automation software as well as tracking communications and prospect flow using CRM software.

Ensures timely turnaround of services and a positive experience for prospects that meet unit benchmarks, customer service standards, and key performance indicators.