Support Generalist

Eager to join a team where your skills are valued, your growth is nurtured, and your impact is profound? Look no further than Markon, a premier consulting firm deeply dedicated to advancing our nation's most critical missions.

At Markon, we don't just offer jobs - we offer opportunities for personal and professional transformation. Empowering our employees to lead, innovate, and excel, we foster an environment where new ideas are not just welcomed but celebrated. As a perennial Washington Post Top Workplace, we prioritize the well-being and success of our team members, ensuring they can bring their best selves to work.

Headquartered in Falls Church, Virginia, Markon has garnered national recognition for our unwavering dedication to excellence in serving the intelligence community, as well as federal civilian and defense agencies. Our growing reach extends across 17 states, 116 countries, and 5 continents, where our team of dynamic professionals collaborates to deliver unparalleled program and project management services.

Markon values people and the tremendous impact each individual can make - which is why we're consistently recognized as one of the best places to work in federal government consulting. Here, you can help solve the nation's most important challenges, surrounded by colleagues who help you grow, advance, and succeed. We are deeply dedicated to what matters - bringing out the best in each other to advance our clients' missions.

Join us and make a meaningful impact.

Markon is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Markon is seeking a Support Generalist to support our Intelligence Customer by providing expertise across the enterprise to satisfy moderately complex to complex specialized customer requirements, in all areas of support.

Uses a broad skill set and discretion to fulfill a variety of specialized customer requests and/or resolve issues, ranging from moderately complex to highly complex

• Integrate activities of multiple disciplines to resolve customer issues

• Provide Specialized/Subject Matter Expertise Support in assigned work unit

• Active TS/SCI w/ Polygraph
• Required: A minimum of four (4) years of progressively responsible administrative or customer support experience. Applicable higher education may be substituted for up to one (1) year of work experience
• Preferred: at least two (2) years of the four (4) years total experience supporting the Sponsor
• Bachelor's Degree preferred.
• Ability to focus on detail and apply excellent organizational skills to taskings
• Ability to manipulate and analyze large volumes of data to identify trends and make recommendations on processes
• Ability to apply critical thinking skills to resolve moderate to complex issues with minimum guidance and assistance from more experienced contractor or staff team members
• Ability to develop and provide subject matter expertise in assigned support discipline(s)
• Demonstrated ability to provide clear, concise and transparent communications in both written and oral format
• Effective customer service skills demonstrated by a readiness/willingness to offer assistance and instruction to customers on matters of the assigned work unit's specialized service
• Sponsor specific expertise of assigned work unit or support discipline
• Ability to adapt to changing work requirements and priorities