Teller

Position Description - Teller

Position: Teller

Reports To: Branch Manager

Working Conditions: Normal, no adverse or hazardous conditions

Job Group Category: Non-Exempt

Work Hours: Hours may vary by location

What The Role Is

As a Branch Teller you will provide a differentiated customer experience while performing a variety of financial transactions based on the customers' needs. This position requires a passion for serving customers while performing routine and sometimes complex transactions in a fast-paced environment. You will also be responsible for deepening and expanding customer relationships by educating customers on ways to bank with Cadence Bank.

How You Will Make An Impact

• Provide prompt and courteous customer transactions.
• Strong communication and problem-solving skills to meet customers immediate needs while exploring ways to improve their financial well-being.
• Educate customers on other bank channels including online and mobile banking, interactive (video) tellers and full-service ATMs that provide convenience and value to customers.
• Connect customers' with relevant banking products through needs-based conversations and referrals to other teammates.
• Comfortable in a goal-oriented, team environment with frequent interactions with fellow teammates
• Cash handling and adherence to proper balancing procedures with a high degree of accuracy.
• Review and maintain knowledge of products, fees, policies and current offers to assist customers with consumer or business product suggestions.
• Demonstrate compliance with all bank regulations that apply to your position and stay current on regulation changes including Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations that apply to your position.
• Successful completion of the Teller training program.
• Create a positive impact within the communities you serve by investing time in Community Reinvestment Act (CRA) activities and financial literacy initiatives.

Who You Are

• High school diploma or equivalent required.
• Cash handling experience in a banking or retail environment preferred.
• Service oriented background and experience.
• Excellent written and verbal communication skills with the ability to solve problems and nurture client relationships even in contentious situations.
• Ability to lift up to twenty-five (25) pounds.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. Cadence Management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.

Cadence Bank is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, among other things, or status as a qualified individual with disability.