New

Area Service Manager

TEKsystems
$120,000.00 - $150,000.00 / yr
United States, Ohio, Blue Ash
May 21, 2025
TEKsystems is currently hiring an Area Service Manager for a large Commercial HVAC client in the Cincinnati area. The successful applicant will be responsible for the following: Managing Service technicians and support team to maximize customer satisfaction and improve productivity and profitability. Effectively recruits, develops, and retains employees. Ensures overall operational excellence and service growth. Oversees Service P&L local Cincinnati and Dayton office. Skills: Strong verbal and written communication skills, excellent customer service, attention to detail, strong organizational skills, advanced computer literacy, professional manner. Abilities: Interact effectively as a member of a team and work collaboratively with others in a fast-paced environment, manage multiple tasks and work under pressure, flexible and willing to assist as needed. MAIN JOB TASKS AND RESPONSIBILITIES: Support service coordinators with scheduling technicians. Supervise service technicians. Receive and review Time Verification Reports from service technicians. Coordinate technician factory OEM training, and train new employees. Review work orders, pre-invoice reports, service invoices. Manage service parts, order filters & belts for the P/M accounts Administer safety programs, monitor compliance with job site safety, safety training, safety documentation, auditing, and reporting. Establishes project timelines, communicates with customers, and coordinate project schedule. Manages projects, assigns personnel, oversees ordering of equipment and material. Ensures that maintenance contract commitments are fulfilled, and inspections completed on time. Provides input to Service Coordinator on scheduling activity of technicians. Works with the technician team to generate pull-through service and repair work. Works with manufactures to negotiate and file warranty claims. Manages Tech Tip program and leads customer care initiatives. Work with Service Sales Manager and Sales Representatives to resolve customer issues, including customer visits. Oversee assigned service vehicles, monitors vehicles to ensure they are being maintained and operated as required and used according to company policy. Top Skills Required:* Operational management, Service management, Project management, Operation, excel, field construction, Microsoft office, construction, HVAC, construction supervision, P&L, P&L analysis Additional Skills & Qualifications --Coming from field experience who wants to get into management is fine but soft skills and personality must be there --Service software knowledge a plus. --HVAC technical/industry knowledge a must in commercial and NOT residential Experience Level Intermediate to Senior Level Pay and Benefits The pay range for this position is $120000.00 - $150000.00/yr. Ask Account Manager for this Workplace Type This is a fully onsite position in Blue Ash,OH. Application Deadline This position is anticipated to close on May 22, 2025. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.