New

Labor Administration Specialist

Southwest Airlines
401(k)
United States, Texas, Dallas
May 21, 2025
Department: Labor Relations Our Company Promise We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer. Job Description: Job Summary Play a critical role supporting the Legal Labor Team in the facilitation and administration of the Company's Collective Bargaining Agreements (CBAs), Work Rules, Labor Policies, and Labor Strategy. Assists Attorneys in preparing and presenting arbitrations. Creates and inputs information into databases to ensure compliance with contractual timelines, among other things. This Specialist also supports the Daily Operation Labor Manager group, who works closely with our labor unions to resolve Employee grievances. They provide support to the Labor Managers by being investigative, organized, and working through administrative document retention regarding open grievances, upcoming System Boards, and Arbitrations. This role will complete any special pay requests, reinstatements, retirements, and matter closeouts. Additional details The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX Headquarters facility during business hours. U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available. Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences. Responsibilities Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals Facilitates and administers the Company's Collective Bargaining Agreements, Work Rules, Labor Policies, and Labor Strategy Drafts communication between the Company and the Union including grievance denials and resolutions Supports the Managing Director, Directors, Managers and Sr Managers in Legal and Labor Departments; coordinates and attends meetings with the Union and other individuals as necessary Acts as an advisor to Leadership at HDQ and in the Field regarding applicable deadlines under the CBA Researches legal and labor relations topics Assists with the preparation of Systems Boards, Med/Arbs, and other grievance meetings Works with Leadership and Legal Department on administrative cases and litigation matters Works with several different departments, e.g., Employee Relations, Legal, Payroll, Training, People Department, Benefits, to resolve Employee issues Creates and inputs information into databases to ensure compliance with contractual timelines Utilizes various HR and Labor software and programs, e.g., SOPI (Irregularity Program), Team Connect (Grievance database) and other databases Participates in special projects as needed Champions excellent relationships with all Union Leaders May perform other job duties as directed by Employee's Leaders Knowledge, Skills and Abilities Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar Knowledge of principles and processes for providing Customer and personal services, including Customer needs assessment, meeting quality standards for services, and evaluation of Customer Satisfaction Skilled in collecting, organizing, visualizing and assimilating data, including turning raw data into meaningful information using data-oriented programming languages and visualization software Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems Skilled in written and verbal communication Ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources) Ability to apply general rules to specific problems to produce answers that make sense Education Required: High School Diploma or GED Experience Entry level experience, developing skills and knowledge in: Human Resources, Unions and Collective Bargaining Agreements, and/or Administration Preferred experience in: Adobe Acrobat Pro Licensing/Certification N/A Physical Abilities Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time Ability to communicate and interact with others in the English language to meet the demands of the job Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job Other Qualifications Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986 Must be at least 18 years of age Must be able to comply with Company attendance standards as described in established guidelines Must meet confidentiality expectations as to confidential, proprietary and sensitive personnel information Extended hours will be required on an "as needed" basis Travel will be required on an "as needed" basis Pay & Benefits Competitive market salary from $68,150 - $75,700 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company. Benefits you'll love: Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too) Southwest will help fund your Retirement Savings Plan with Company contributions up to 9.3% of your eligible earnings Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit* Competitive health insurance for you and your eligible dependents (including pets) Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment. Explore more Benefits you'll love:https://careers.southwestair.com/benefits Pay amount does not guarantee employment for any particular period of time. 401(k) match contributions are subject to Retirement Savings Plan vesting schedule and applicable IRS limits ProfitSharing contributions are subject to Retirement Savings Plan vesting schedule and are made at the discretion of the Company. Southwest Airlines is an Equal Opportunity Employer.** Please print/save this job description because it won't be available after you apply.