Shelter Diversion Navigator

Posting Date

Application Deadline

Pay Range

Job Type

Department

About the Position

Are you passionate about social and animal welfare and want to make a positive daily impact in your community? If so, this may be the perfect opportunity for you!

As a Shelter Diversion Navigator, you will manage our shelter diversion program and develop efforts to support pet owners in crisis who come to our shelters looking to surrender their animals or reunite with a lost pet. You'll be responsible for collaborating between Maricopa County Animal Care & Control and various community animal welfare and human services organizations to generate referrals and interventions that provide resources to help keep pets with their owners. Your oversight of the shelter diversion program and prevention efforts will significantly impact our shelters and help alleviate our growing population.This position requires in-office and/or customer-facing work for all hours worked.

Make a difference by helping the people in our community and improving animal lives. Apply to be a Shelter Diversion Navigator today!

Please note: This is a contract position. Your primary work location will be the East Valley, with occasional assignments at the West Valley location as needed. Flexibility to work weekends and holidays is required. Employees may be assigned to any shift, with varying days off, based on the needs of the Department.

About Us

Maricopa County Animal Care & Control employees are committed to animal welfare and strengthening the human-animal bond in our community, and we are always looking to add talented individuals to our team, either at our West or East Valley Animal Care Centers. As one of the nation's largest open-admission shelters, we work with our community to serve the animals and people of Maricopa County. Our adoptions, shelter, clinic, and animal services officer teams learn first-hand about proper care of homeless and stray animals and work hard to help find them new homes.

Proud to Offer

• Work with a greater purpose

• Tuition reimbursement

• Exceptional work-life balance

• Opportunities for growth and development within Maricopa County

• Low-cost, high-value healthcare for you and your qualifying dependents

• Child care benefits, including access to our upcoming on-site center Maricopa County Kids Club, dedicated to serving Maricopa County families exclusively

• Paid vacation, sick time, and parental leave

• Extensive wellness program, including healthcare premium discounts

• Maricopa County participates in the Arizona State Retirement System. This defined retirement benefit requires a 12.27% monthly contribution rate and includes a 100% employer match on Day 1

• Learn more at Work With Us | Maricopa County, AZ

We Require

• One year of experience coordinating and administering public programs or services at a human services or animal welfare organization

• Bachelor's degree in social services, public administration, business administration, or a related field

• A combination of post-secondary education and/or job-related experience may substitute for the minimum qualifications on a year-for-year basis

We Also Value

• Bilingual skills in English and Spanish

• Experience working in a companion animal-related nonprofit or animal control organization

• Experience working in a high customer contact/ customer service job

Job Contributions

• Manages the shelter diversion program for the West Valley or East Valley shelter; strategizes and develops efforts to support pet owners in crisis who come to the shelters looking to surrender their animals or reunite with a lost pet

• Develops and implements procedural guidelines to ensure funding compliance and utilizes community resources and funding in the most effective, efficient, and responsive manner to benefit the well-being of individuals served

• Collaborates and networks with local partners to coordinate and facilitate resource aids such as no/low-cost spay/neuter surgeries, vaccinations, microchipping, exams, and other wellness services

• Coordinates and facilitates referrals to available human services programs for rent and/or utility assistance, food banks, Domestic Violence resources, etc. Creates and fosters partnerships with contacts in local human services organizations

• Liaises between community partners and other Maricopa County Departments to organize outreach events and activities to increase public awareness of responsible pet ownership and social assistance programs

• Provides empathetic, comprehensive, and prompt responses to residents that need assistance in maintaining responsible pet ownership by serving as the point of contact for all owners surrendering animals coming into the shelter

• Strategizes and conducts community outreach to increase partnerships and encourage participation in program

• Acts as a representative for the Department and generates community awareness about additional programs and services offered and identifies other partnership opportunities. Creates and distributes program outreach materials to the community

• Maintains records of community resources and develops metrics and reports to track program success to Department management, and suggestions for process improvement strategies

Working Conditions

• Must possess or have the ability to obtain a valid Arizona driver's license by the time of hire

• Ability to lift up to 50-100 lbs. occasionally, 10-25 lbs. frequently, or up to 10-20 lbs. constantly

• Work is predominantly performed in an animal shelter with exposure to extreme and varying temperatures, excessive noise, dogs and cats with unknown temperaments or behaviors, animal waste and fluids, deceased animals, cleaning chemicals, and zoonotic diseases. While performing the duties of this job, the employee is regularly required to stand and walk on all types of surfaces that are sometimes slippery, uneven, and rough

Selection Procedure

• Only the most qualified candidates will be considered

• Consideration will only be given to candidates who submit online applications

• Candidates will be contacted primarily through email and their Workday online application profile

• Must pass a pre-employment background and/or fingerprint investigation as required by statute or policy, including drug and alcohol testing requirements for positions designated as safety-sensitive

Maricopa County is an equal opportunity employer.

Apply Now!