Service Extension Center Coordinator

Recruiting Opportunity Closes: 06.02.2025

Hourly Wage: $24.45

Hours Per Week: 40

Status: Non-Exempt / Full Time

Number of Positions: 1

Department: EDS / Service Extension

Position: Service Extension Center Coordinator

The Salvation Army Mission Statement:

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Application Instructions:

Complete the online job application, upload a resume and cover letter.

To apply online go to: Service Extension Center Coordinator

To apply in person go to 3240 Maywood Drive, Klamath Falls, OR 97603. Bring a resume and cover letter and complete the job application provided to you. Incomplete applications will not be accepted.

Questions, contact Capt. Ivan Landeros at ivan.landeros@usw.salvationarmy.org or call (503) 794-3367. Capt. Landeros is the sole point of contact for questions regarding this position.

Recruiting Accommodation Statement:

To obtain assistance with accommodations related to the American's with Disabilities Act (ADA) concerning your application process, please contact 1-888-887-6528 or email thq.reporting.line@usw.salvationarmy.org, attention Eric Hansen or Sheila Jordan.

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Scope of Position

• The Service Extension Center Coordinator is responsible for the successful management of all business-related matters pertaining to finance, fundraising, personnel, property, and office procedures for The Salvation Army in Klamath Falls.
• This position is responsible for organizing and directing all activities related to clients and directing services to clients.

Qualifications

• High school diploma or G.E.D.
• Two years' office management experience with two years' social services experience in direct services to clients, and two years' supervisory experience. Knowledge of the social service agencies and the services provided in Oregon is preferable. Fundraising experience.
• College Diploma is preferred.

Knowledge, Skills, Abilities, Required

• Be sensitive when handling delicate social service phone calls and handle appropriately.
• Excellent telephone skills.
• Detail oriented and attention to detail.
• Self-starter and able to work as a team or on your own.
• Team player.
• Strong use of the English language in verbal and written communication (Spelling - 90% Grammar - 85%).
• Customer service mindset.
• General accounting or bookkeeping knowledge.
• Strong analytical and research skills.
• Proficient typing skills (50 words per minute).
• Must have a valid driver's license and good driving record.

Software Related Skills

• Have a working knowledge of all Microsoft Office programs including Word, Excel, Publisher, Access and PowerPoint, required.
• Have a working knowledge of a CISCO telephone, computer equipment including email, scanner and copy machine, audiovisual equipment and a 10 key calculator, required.
• Basic knowledge of Outlook is helpful.

Essential Duties and Responsibilities

Human Resources

• Responsible for personnel matters for The Salvation Army in Klamath Falls. This work is done in conjunction and consultation with the Service Extension Director.
• Ensure compliance with Salvation Army Policies and Procedures and with all federal/state laws related to employment practices.
• Provide oversight of the retention schedule of all personnel files for all Salvation Army employees.
• Make personnel recommendations and proposals to the Service Extension Director for processing at Divisional Headquarters.

Development

• Plan, coordinate, supervise, and evaluate all fund-raising efforts and activities to reach fundraising goals.
• Responsible for donor development, relations, and contact.
• Public Relations: Oversight of informing media of any Salvation Army related events.
• Able to speak on behalf of The Salvation Army, telling its story and local needs through presentations to agencies, churches, and other organizations as needed.
• Work with the Divisional Grant writer in preparing and delivery of grants.
• Be the point of contact and represent The Salvation Army in public relations and community events.
• Plan, develop, and successfully coordinate workshops, meetings and special events that may include but are not limited to backpack project, Community Care, Thanksgiving, Christmas, Campership, and any associated financing that includes transportation and medical checks.

Finance

• Maintaining direct financial management of the programs, deposits, and accounts payable at The Salvation Army Klamath Falls.
• Make financial recommendations and proposals to the Service Extension Director for DHQ.
• Email all vouchers and invoices to the Service Extension Administrative Assistant for processing.
• File original invoices appropriately.
• Provide an annual budget for the unit.
• Examine cash flow to ensure adherence to policy and unit budgets.

Social Services

• Will oversee the Social Services program at The Salvation Army Klamath Falls.
• Will assess community needs and provide hands-on case management and assistance to the impoverished and homeless population in the community.
• Maintain social service client records according to Salvation Army policy and adhere to file retention policies.
• Prepare and submit monthly statistical records pertaining to financial assistance/gift-in-kind, number or persons assisted/services rendered, and number of volunteer/hours provided.
• Participate in other fundraising and community awareness programs and activities to secure donations for distribution to clients participating in our programs.
• Compile and enter departmental monthly statistics in statistical database by given deadline.

Summer Camp

• Monitor camp application documents and status of campers from Klamath Falls using camper Software.
• Check all applications for completeness before the camp starts.
• Enter each camper's information in the Camper Software Database.
• Maintain contact throughout the year with the families to ensure continued participation.

Back to School Project

• Prepare an event budget to share with the Service Extension Director.
• Obtain donors to purchase supplies needed for recipients.
• Engage and manage fundraising opportunities for the Back to School Project.

Christmas

• Responsible for planning, directing, and overseeing the Christmas Kettle fundraising season for The Salvation Army Klamath Falls.
• Contact local businesses to ensure Kettle locations meet with approval and all insurance requirements are considered.
• Responsible for planning, directing, and overseeing the Christmas Angel Tree fundraising season for The Salvation Army Klamath Falls.
• Contact local businesses to ensure Angel Tree locations meet with approval and all insurance requirements are considered.
• Responsible for meeting all fundraising goals (i.e. Angel Tree and Christmas Kettles) per goal and outlined in the budget.
• Point of contact for merchants, vendors, and donors who are participating in any aspect of the Christmas season with The Salvation Army in Klamath Falls.
• Responsible for the setting up of their units Angel Tree Campaign and the coordination of registering children for gifts.
• Ensure all kettle income deposit sheets are sent to the Service Extension Administrative Assistant.
• Responsible for the hiring and overseeing of seasonal employees during the kettle season.

Working Conditions and Physical Requirements

• See Checklist for Physical Activities and Requirements, Visual Acuity, and Working Conditions of the Position.

Confidentiality

• This position provides access to confidential information. Therefore, the Service Extension Center Coordinator must observe confidentiality.

Miscellaneous

• All employees recognize The Salvation Army as a church and agree that they will do nothing as an employee of The Salvation Army to undermine its religious mission.
• Must complete The Salvation Army's Protecting the Mission Training within the first 30 days of employment.
• Must complete The Salvation Army's Driver Safety Training within the first 30 days of employment.
• The Western Territory Handbook for employees will be your guide to all personal practices and procedures.
• The employee works with minimum supervision and the work involves a high degree of independence. May be required to make independent decisions that may involve unique or unusual situations and/or complex issues and dealing with demanding requests and/or timelines.
• In any position with The Salvation Army, it is impossible to predict the many requests and assignments that can and will be made on an employee. This is the case with this position. Flexibility and cooperative spirit are crucial characteristics of the person who holds this important position and for the successful operation of Salvation Army services.
• The Salvation Army reserves the right to revise or change job duties and responsibilities as the ness arises. The Salvation Army facilities and vehicles as well as the work environment are smoke and drug free.
• The candidate chosen for this position will be required to pass a criminal history information check. Conviction of a crime will not automatically prelude employment. The circumstances involved in the conviction(s) will be considered.
• Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment to meet the physical requirements of the position. The Salvation Army would attempt to satisfy requests if the accommodation need is reasonable, and no undue hardship would result.

Licenses and Certifications

• Valid Driver's License
• Complete The Salvation Army's Protecting the Mission Training with the first 30 days of employment.
• Complete The Salvation Army's Driver's Safety Training with the first 30 days of employment.

Supervisor

Captain Ivan Landeros

Emergency Disasters Service and Service Extension Director

Associates (preferred)
High School or Equivalent (required)

Two years' office management experience with two years' social services experience in direct services to clients, and two years' supervisory experience. Fundraising experience. (required)
Knowledge of the social service agencies and the services provided in Oregon is preferable. (preferred)

Driver's License (required)