Facilities Coordinator

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

As a Facilities Coordinator, you will play a vital role in supporting the Site and/or Assistant Facility Managers, with a primary focus on ensuring the smooth operation of our event spaces. You'll be the go-to person for event logistics, ensuring everything is perfectly set up and stocked for success. Beyond events, you'll be involved in a wide range of operational activities, from maintenance and vendor coordination to financial administration and occupancy services. Your proactive approach and dedication to client satisfaction will be key to maintaining strong relationships and achieving exceptional service levels.

What You'll Do:

Service Delivery Excellence:

• Collaborate closely with Event Team leads to coordinate event setups, adapting to any last-minute adjustments with ease and efficiency.

• Take ownership of event spaces, ensuring they are stocked with all necessary supplies before events commence.

• Capabilities to safely lift and arrange furniture according to provided event layouts.

• Champion a positive and collaborative team environment, fostering teamwork, high performance, and individual growth.

• Conduct thorough daily walkthroughs to maintain a consistently clean, organized, and welcoming office environment.

• Respond promptly and efficiently to all work orders, adhering to key performance indicators (KPIs) and delivering outstanding customer service.

• Proactively identify opportunities to enhance operational efficiency and service quality, recommending and implementing improvements.

• Conduct regular site inspections and assessments to ensure all building procedures and performance standards are consistently met, prioritizing a safe workplace.

• Efficiently schedule and manage repairs, maintenance, minor works, and other work requests, diligently tracking them through to completion.

• Serve as a clear point of contact, providing information and direction to vendors, facilities staff, and other service providers to ensure seamless coordination and execution of work with minimal disruption.

• Assist in the procurement process for vendors and services as needed.

• Coordinate the delivery of various site amenities, which may include fitness facilities, food services, massage options, and support for office moves, acting as the backup contact for these services.

• Undertake other duties as needed, which may encompass reception and guest support, mail and courier services, managing office supplies and equipment maintenance, liaising with landlords, and administering building access passes, as well as providing safety and security support.

• Maintain accurate and up-to-date records and official documentation for the site(s), including website updates and any other activities supporting JLL and/or operations, such as moves/reconfigurations, events, reception, and building operations.

• Develop and maintain emergency response plans, including evacuation procedures, after-hours emergency response protocols, and environmental health and safety measures.

Client Relationship Management:

• Adhere to all requirements outlined in the client contract, consistently meeting or exceeding agreed-upon Key Performance Indicators.

• Deliver consistently exceptional service, as evidenced by positive client feedback.

• Coordinate all site operations in strict accordance with agreed-upon policies, procedures, and the contract scope.

Are You a Good Fit? To Apply, You Likely Have:

• Prior experience in facilities, property management, hospitality, or related fields (preferred).

• Knowledge of local occupational health and safety regulations, critical facilities, and vendor management for specialized services (advantageous).

• An understanding of the basic technical aspects of property, such as computer room air-conditioning, chiller systems, fire protection systems, and mechanical & electrical systems (advantageous).

• Proficiency in a range of information technology tools and platforms.

• Excellent communication (both written and verbal), organizational, and problem-solving skills.

• The ability to work independently with minimal supervision and effectively manage stressful situations.

• A self-motivated, confident, energetic, and flexible approach to your work.

Location:

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If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.