Registrar Specialist

Position Summary

This full-time, temporary position exists to assist the Academic Records & Operations team within the Office of the Registrar. This position is responsible for supporting a variety of specific Registrar processing duties that include, but are not limited to, providing front service coverage, processing numerous forms, responding to student email inquiries, changing/adjusting student records, etc. This position will report to the Associate Registrar of the Academic Records & International Student Support.

The Registrar Specialist is a temporary position with funding up until March 2028.

IND208

Duties/Responsibilities

30% - Customer Service & Front Desk Support

• Provides coverage at the Registrar front desk on a regular basis and as needed.
• Responds to inquiries front the Call Center chats and the general Registrar email in-box as needed.
• Provides detailed information to students, parents, faculty, staff, and campus partners to resolve student issues and refers to appropriate offices/departments.
• Ensures compliance by those they supervise with all the University's policies and procedures.
• Provides a welcoming atmosphere for all visitors.
• Acts as an overall Registrar specialist for the office to support serving students, staff, and faculty.

60% - Academic Records Processing

• Responsible for managing and processing a variety of student forms and requests efficiently and with accuracy. These could include the following:
  • Academic Fresh Start
  • Change of Major/Minor
  • Institutional COF Waivers
  • Course Switch requests
  • Audit requests
  • Record Release requests
  • Other forms as needed
• Communicate with students regarding approvals, denials, and/or more information needed on the forms listed above.
• Respond to inquiries from students, advisors, faculty, and staff regarding policies around academic records forms.
• Collaborate with the Academic Records & Operations team regarding the status of processing times and forms.
• Support with tracking & reporting number of forms received and processed.

10% - Other

• Participate in office required trainings, meetings, and Student Affairs and Enrollment Management division activities.
• Will need to gain a solid understanding of FERPA, specifically when providing service at the front desk or virtually.
• Required to assist in testing Banner upgrades, new SIS system testing, etc.
• Other duties as assigned.

Required Qualifications

• Experience in higher education
• Experience working with Banner or related student information system
• Experience working both independently and collaboratively on a team
• Strong attention to detail
• Exceptional communication skills

Important Note: Successful applicants will ensure their resume clearly demonstrate that their work experience describes how they meetALLrequired qualifications.

Preferred Qualifications

• Associate degree or equivalent education and experience
• Experience working in a Registrar's Office
• Experience working at MSU Denver
• Excellent oral and written skills
• Experience and working knowledge of FERPA

Work Hours

• Full-time, 40 hours per week, Non-Exempt
• Monday - Friday, 8:00am - 5:00pm
• Evenings and Weekends: Rarely
• This position is mostly on-campus and in-person. This role may be able to work remotely 1-2 days per week.
• Travel: Rarely

Salary for Announcement

We anticipate the qualified candidate to be placed between $47,300 - $48,100. The salary of the finalist(s) selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. Additionally, Student Affairs has committed to tying our salaries to an understanding of a living wage. To that end, we will not pay less than $47,300.

The above salary range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting.

Instructions to Apply

For full consideration, please submit the following documents:

• Resume
• Cover letter describing relevant job experiences as they relate to listed job qualifications and interest in the position

3 professional references will be required of the finalist. One reference must be a prior supervisor.

This position will remain open until filled. Please apply byJune 3, 2025for full consideration.

Official transcripts will be required of the candidate selected for hire.

If you are an Internal applicant, please apply via the Career tab within the WorkDay Menu

Important Note: Successful applicants will ensure their resume clearly demonstrate that their work experience describes how they meetALLrequired qualifications.

Open Until Filled

The University's benefits package is comprehensive and offers medical, vision and dental, free RTD pass, tuition reimbursement, as well as a life and supplemental insurance plans, retirement plans and other programs, such as accessto a long-term disability (LTD) plan.Visit MSU Denver'sbenefits websiteto learn more.

For a brief overview, please see: https://www.msudenver.edu/wp-content/uploads/2024/01/MSU-Benefit-Summary.pdf.

The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process. To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator at totalrewards@msudenver.edu.

Background Checks

Metropolitan State University of Denver is dedicated to ensuring a safe and secure environment for our faculty, staff, students, and visitors. To Assist in achieving that goal, we conduct background checks on all finalists for positions at the University prior to employment.

Metropolitan State University of Denver is a unique, access-oriented campus community that values diversity, equity, and inclusion in all its forms. Our student population consists of nearly 58% first generation students and over 50% students of color. We are a designated Hispanic Serving Institution located in downtown Denver.

We create an equitable learning and working environment in concert with individuals who consistently demonstrate commitment to equity and inclusion. We greatly value the diverse identities and perspectives of our students, faculty, and staff and recognize that in order to achieve a just and equitable society, diversity must go beyond simple representation. It requires critical inquiry and dialogue and a commitment to action. We strive to provide a culture of belonging for all community members to achieve personal and professional success.