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Operations Support Analyst

Acentra Health
paid time off
United States, Virginia, McLean
1600 Tysons Boulevard Suite 1000 (Show on map)
May 20, 2025
Company Overview

Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact.

Lead the Way is our rallying cry at Acentra Health. Think of it as an open invitation to embrace the mission of the company; to actively engage in problem-solving; and to take ownership of your work every day. Acentra Health offers you unparalleled opportunities. In fact, you have all you need to take charge of your career and accelerate better outcomes - making this a great time to join our team of passionate individuals dedicated to being a vital partner for health solutions in the public sector.


Job Summary and Responsibilities

Acentra Health is looking for an Operations Support Analyst to join our growing team.

***This is a remote position***

Job Summary:

The Operations Support Analyst assists the Operations Support team in achieving service quality and service-level agreement compliance metrics.

Responsibilities:

  • Process, triage, and escalate tickets following the escalation matrix and guidelines.
  • Check alarms, open tickets, track issues, and run reports.
  • Respond promptly to events and alerts in monitoring systems.
  • Follow written procedures to report, record, and escalate issues.
  • Perform scheduled maintenance activities.
  • Identify root causes and engage internal and external resources for problem resolution.
  • Provide operational support to projects and programs.
  • Provides support outside of normal business hours for emergency change requests and critical job failures.
  • Perform other duties as assigned to ensure comprehensive operational efficiency.
  • Read, understand, and adhere to all corporate policies including policies related to HIPAA and its Privacy and Security Rules.

Qualifications

Required Qualifications

  • Requires a bachelor's degree and 3+ years of experience, or an equivalent combination of education and experience.
  • Knowledge of Active Batch automation tool or other Enterprise Scheduling tools.
  • Thorough understanding of Incident Change Management and Release Management processes.
  • Knowledge of SQL Server/Database Platforms.
  • Knowledge of PowerShell.

Preferred Qualifications

  • Knowledge of ETL tools (Informatica\SSIS experience preferred) and methodologies, BI tools, and other scheduling tools.
  • Secure file transfer protocols (FTP/SFTP).
  • Encryption/decryption technologies.
  • Healthcare industry standards and protocols. (i.e., HIPAA, PHI/PII)
  • Advanced knowledge of Microsoft Office suite.
  • Proficient knowledge of ITIL foundational concepts.
  • Substantial knowledge of Medicare, Medicaid, or healthcare verticals.
  • Ability to adapt to task organizational and project changes.
  • Effective analytical and critical thinking skills.
  • Excellent written and verbal communication skills.
  • Ability to manage multiple projects with varying priorities.

Why us?

We are a team of experienced and caring leaders, clinicians, pioneering technologists, and industry professionals who come together to redefine expectations for the healthcare industry. State and federal healthcare agencies, providers, and employers turn to us as their vital partner to ensure better healthcare and improve health outcomes.

We do this through our people.

You will have meaningful work that genuinely improves people's lives across the country. We are a company that cares about our employees, and we give you the tools and encouragement you need to achieve the finest work of your career.

Benefits

Benefits are a key component of your rewards package. Our benefits are designed to provide you with additional protection, security, and support for both your career and your life away from work. Our benefits include comprehensive health plans, paid time off, retirement savings, corporate wellness, educational assistance, corporate discounts, and more.

Compensation

The pay range for this position is listed below.

"Based on our compensation philosophy, an applicant's position placement in the pay range will depend on various considerations, such as years of applicable experience and skill level."

Thank You!

We know your time is valuable and we thank you for applying for this position. Due to the high volume of applicants, only those who are chosen to advance in our interview process will be contacted. We sincerely appreciate your interest in Acentra Health and invite you to apply to future openings that may be of interest. Best of luck in your search!

~ The Acentra Health Talent Acquisition Team

Visit us at Acentra.com/careers/

EEO AA M/F/Vet/Disability

Acentra Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other status protected by applicable Federal, State or Local law.


Pay Range

USD $23.35 - USD $37.00 /Hr.
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