Senior EAP Consultant (Remote within the United States)

Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact.

Lead the Way is our rallying cry at Acentra Health. Think of it as an open invitation to embrace the mission of the company; to actively engage in problem-solving; and to take ownership of your work every day. Acentra Health offers you unparalleled opportunities. In fact, you have all you need to take charge of your career and accelerate better outcomes - making this a great time to join our team of passionate individuals dedicated to being a vital partner for health solutions in the public sector.

• Provide strategic consultation to all levels of management and Human Resources within our broad customer base, addressing organizational challenges and promoting effective workplace solutions.

• Assess a broad range of workplace issues and develop tailored action plans, ensuring compliance with key legislation such as ADA, DOT, Sexual Harassment laws, and Duty to Warn requirements.

• Perform routine and urgent clinical risk assessments, offer expert-level consultation, deliver short-term problem resolution, and manage referrals and follow-up for members seeking support.

• Conduct case reviews with Onsite Clinicians and EAP Affiliates to ensure coordinated, high-quality clinical care and address concerns related to client well-being.

• Collaborate with Clinical Leadership, including Managers and the Medical Director, to review and manage high-risk cases effectively.

• Provide clinical consultation and support to EAP Consultants, Onsite Clinicians, and EAP Affiliate providers to ensure alignment with clinical best practices.

• Review and evaluate all urgent and emergent cases within 24 hours to ensure timely and appropriate care interventions.

• Maintain full compliance with corporate policies and procedures, including adherence to HIPAA regulations and all Privacy and Security Rules.

• Must hold an active, unrestricted independent license in a behavioral health field (e.g., LCHC, LCMH, LCMHC, LCPC, LCSW, LMHC, LPC, LPCC, LSAC, or LSW).

• A Master's degree in Social Work, Counseling, Psychology, or a related field is required, along with a minimum of 3+ years of professional experience in an Employee Assistance Program (EAP) or a closely related behavioral health setting.

• Demonstrated ability to conduct clinical assessments, with specialized expertise in evaluating substance use and psychosocial challenges as they relate to workplace performance.

• In-depth knowledge of confidentiality standards, including HIPAA and ethical guidelines in behavioral health.

• Clear understanding of the dual client relationship-supporting both the employer and the employee/client.

• Strong interpersonal and relationship-building skills; able to engage effectively with staff, leadership, providers, and clients at all levels.

• Proven problem-solving abilities, independent decision-making skills, and the capacity to work autonomously in a fast-paced environment.

• Understanding of chemical dependency and related treatment approaches.
• Proficiency in short-term counseling, including clinical assessments and therapeutic interventions.
• Demonstrated ability to manage crisis situations with professionalism, composure, and sound clinical judgment.
• Proficiency with computer systems and software tools, including case management tools and documentation platforms.
• Certified Employee Assistance Professional (CEAP) designation is strongly preferred.

Why us

We are a team of experienced and caring leaders, clinicians, pioneering technologists, and industry professionals who come together to redefine expectations for the healthcare industry. State and federal healthcare agencies, providers, and employers turn to us as their vital partner to ensure better healthcare and improve health outcomes.

We do this through our people

You will have meaningful work that genuinely improves people's lives nationwide. Our company cares about our employees, giving you the tools and encouragement, you need to achieve the finest work of your career.

We know your time is valuable and we thank you for applying for this position. Due to the high volume of applicants, only those who are chosen to advance in our interview process will be contacted. We sincerely appreciate your interest in Acentra Health and invite you to apply to future openings that may be of interest. Best of luck in your search!

~ The Acentra Health Talent Acquisition Team

EOE AA M/F/Vet/Disability

Acentra Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other status protected by applicable Federal, State or Local law.

Benefits

Benefits are a key component of your rewards package. Our benefits are designed to provide you with additional protection, security, and support for both your career and your life away from work. Our benefits include comprehensive health plans, paid time off, retirement savings, corporate wellness, educational assistance, corporate discounts, and more.

Compensation

The compensation for this role is $58,000.00 to $84,000.00 annual base salary

Based on our compensation program, an applicant's position placement in the pay range will depend on various considerations, such as years of applicable experience and skill level.

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