Help Desk Support Specialist

The H&S Family of Bakeries are a network of 10 bakeries and multiple distribution centers along the East Coast all committed to one thing: producing the best quality bread products. H&S Family of Bakeries includes Northeast Foods, H&S Bakery and Schmidt Baking Co. Together, our baked goods can be found in a wide range of establishments, from fast food and quick-service restaurants to cafeterias, hospitals, grocery stores and universities to name a few.

As the IT Help Desk Technician, you will provide support for employees with issues arising from everyday computer use. Candidates should have a mix of technical and customer service skills and be passionate about technology and helping people.

Essential Job Functions

• Monitor and troubleshoot network connections/outages including VoIP and Data
• Monitor for security threats
• Respond to incoming end user requests/needs via ticketing system, phone, or email. Provide technical support in person as well as remotely.
• Troubleshooting hardware and software computer issues
• Troubleshooting end user issues with but not limited to email, printing, file access, authentication
• Manage and set up Android tablets using MDM
• Set up and configure computers and printers
• Asset management of all equipment
• Install/Update Operating Systems and business applications on Windows PC's - Windows 10/11
• Install/Upgrade Computer Hardware
• Maintain IT Knowledgebase with known issues and resolutions
• Assist the senior IT Technician and/or network support vendor as needed with projects and support

Qualifications

• Bachelor's degree in information technology or cyber security and 0-2 years of related work experience, or associate degree and 3-4 years of related work experience.
• Additional years of relevant experience will be considered in lieu of a degree
• 5+ years of related experience to perform the essential job functions
• Technical Certifications such as Microsoft 365 Certifications, Network +, A+, Security + are a plus
• Support full time in office monthly rotating shifts to cover Monday-Friday 8 AM - 4:30 PM
• After hours or weekends on an as needed basis to provide support which includes an on-call rotation, normally 1 week per month. Most issues are handled remotely.
• Valid driver's license and willingness to occasionally travel to local locations on short notice
• Read and understand written sentences and paragraphs in work related documents
• Speak, talk to others in a way that passes information accurately
• Communicate effectively in writing

What's in it for you?

At the H&S Family of Bakeries, we value our team members and make it a priority to offer competitive compensation that encourages longevity with the company and long-term growth. We offer competitive pay and comprehensive and affordable benefits packages, including medical/dental/vision, short term disability, retirement savings, paid time off, flexible spending accounts, employee assistance program and of course - cool company swag.

Equal Opportunity Employer

We are an equal opportunity employer and does not discriminate in its selection and employment practices on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, gender identity, marital status, disability, genetic information, age, membership in an employee organization, or other non-merit factors.