Manager, Customs Brokerage
 DSV Air & Sea Inc. | |
 United States, New Jersey, Iselin | |
| 200 S. Wood Ave (Show on map) | |
 May 19, 2025 | |
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If you are a current DSV employee and interested in a position in another country,please contact your Human Resource representative to discuss the process and requirements of applying. Job area: Managerial DSV - Global transport and logistics In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rdlargest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.com Location:USA - Iselin, Wood Ave Division:Air & Sea Manager, Customs Brokerage ***Please note, this is an in-office position (not remote)*** SUMMARY The Customs Brokerage Manager is responsible for the process and activities for managing the governmental compliance and processing of the import filings of goods into the US for the branch. RESPONSIBILITIES The Manager position can be broken down into these areas of responsibility: Compliance, Operational Excellence, People Management, Cost Control and Revenue Growth . Compliance * Ensure that customs and governmental processes, procedures and activities are performed and managed based on global, country port, & mode of transport specific government regulations. * Keep abreast of laws and regulations regarding brokerage compliance and develop specific programs to ensure that personnel are properly trained and equipped with the knowledge to maintain a compliant environment. * Responsible for use of company and client funds and negotiable documents so as to ensure that there are not any violations of governmental, banking or corporate standards. * Required to post Customs Brokerage License as permit qualifier in local port Operational Excellence * Manage and deliver on client's commitments based on local, national, and global strategies * Ensure staff is both productive and maintaining quality necessary to meet company and client expectations * Monitor implementation of new accounts to ensure all KPIs are met * Seek cost efficiencies and process improvements within different functions of the products & departments and work with the support and alignment of the GOP team to implement as appropriate * Ensure proper staffing for coverage of clearance across all modes of transport (Air, Ocean, Rail, Truck) * Develop working relationships with clients, corporate compliance, branch managers, Air & Ocean product owners, local or regional government compliance personnel and staff to ensure the highest level of customer service and compliance * Attend Client Business Reviews to present and gather feedback from clients Cost Control and Revenue Growth * Manage and maintain operational excellence for Customs Brokerage * Partner with business units, Air & Ocean product teams and sales teams to enhance customer value and expand business * Market all current and future Trade Services Products including, but not limited to: Consulting, Brokerage Programs, Reconciliation, Post Entry Services, Drawback/Recon, Security Programs, Post Entry Services, Learning, Technology and Import Compliance Programs * Expand the volume and profitability of service delivered within the customer portfolio * Execute on monthly targets and controls as defined by country and regional leadership * Ensure compliance with internal and external controls and KPI's set at the global and regional levels Other Duties: * Attend local, regional or national training classes or conferences as directed by the product and region/branch management to enhance skills and retain industry knowledge * Perform department audits and develop a consistent measurable audit program to ensure complaint processes and complaint behavior * Ensure continued education requirements are met to meet license requirements SKILLS AND COMPETENCIES Leadership: * People Management and Leadership, i.e. Recruitment, Selection, Training & Development, Coaching, Performance Management * Strategic Planning Skills * Organizational Skills (prioritize, plan, assign and control) * Decision-making capabilities Business: * Strong knowledge of industry * Work well in a global environment * Work well in a matrix organization Personal: * Customer-focused * Ability to make quick and sound decisions * Ability to analyze and problem solve, proactive vs reactive * Results-oriented * Ability to lead and motivate employees, mentor and develop employees * Build network and relationships with external and internal Customers * Excellent communication skills * Organized in a fast-paced, time sensitive environment * Able to work in a diverse environment and culture * Able to adapt to change * Work in a diverse environment and culture
* Must possess strong knowledge and understanding of the customs clearance, government regulations security, freight forwarding business and be able to identify * College degree preferred, but a combination of equivalent and education experience may be substituted * Licensed Customs Broker Required * 3 or more years in a similar position preferred
* Fluent English * Other languages are a plus COMPUTER LITERACY * MS Office Suite, SAP a plus * Knowledgeable in US Customs and industry-related applications * Ability to learn applications quickly and efficiently Physical and/or Mental Requirements / Working Conditions For this position, the expected base pay is: $71,000 - $106,500 / Annual. Actual base compensation will be determined based on various factors including job-related knowledge, geographical location, skills, experience, and other objective business considerations. DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources athr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time. DSV - Global transport and logistics Working at DSV means playing in a different league. As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements. With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. At DSV, performance is in our DNA. We don't just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be. Start here. Go anywhere. Visitdsv.com and follow us on LinkedIn and Facebook.
Manager, Customs Brokerage Iselin
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