Retirement Plan Manager

Location:

Job Summary
Responsible for strategy, design, and administration of qualified and nonqualified retirement plans and associated employee financial wellness strategy. Manages vendors, directs communication plans, ensures compliance with applicable laws, and monitors the financial performance and efficacy of plans. Oversees annual enrollment and analyzes employee benefit plans to ensure they are cost effective and incorporate employee tools. Coordinates, trains staff and delegates support work. May assist generally with Board and committee materials and collaborate with manager related to Shared Services-related transactional activity.

Responsibilities

• Responsible for the strategy and design of defined contribution and defined benefit retirement plans, nonqualified deferred compensation arrangements, retiree medical and all other nonqualified/retirement-related benefit plans.
• Responsible for ensuring plans are administered appropriately, in compliance with applicable laws and regulations. Brings a participant-focused lens to the work. Duties include, but are not limited to, overseeing plan recordkeeping and third party administrators, monitoring the performance of third-party service providers, working with the appropriate internal committees and Key's consultants around investment performance monitoring and selection (as applicable) as well as participant fees and/or premiums (as applicable), responding to internal and external audit requests, responding to participant inquiries, managing open enrollment, and facilitating fiduciary oversight; may be accountable for data integrations between Key and third party administrators.
• Collaborate with third parties, external consultant(s) and internal finance, legal, compensation, technology, and human resource partners to develop, review and/or draft recommendations that require committee review and approval. Builds highly collaborative partnerships with leaders of the health, well-being and operational benefits teams to support and develop a comprehensive benefits strategy and enrollment process
• Manages, coaches and develops analyst team members on both technical and consulting skills. Identify and implement opportunities to cross-train general Benefits teams, especially as related to shared vendors, including continuously encouraging the team to find opportunities to streamline overlapping work and document processes
• Generates solutions and approaches beyond the standard practice. Demonstrates both a continuous improvement mindset to the work and a focus on total rewards, and motivates the team to apply the same to all aspects of the work
• Develops strategic direction for benefits-related arrangements, supporting plan designs and changes, and makes recommendations to senior management. Conducts or oversees vendor Request for Proposals (RPFs)
• Oversees the development and execution of plan-related comprehensive communications plans. Develops overall themes and objectives. Leverages the People Analytics team to bring a data-informed approach to the work and strategy
• Drafts and/or reviews documents and collaborates with partners and stakeholders
• Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice
• Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key's clients and Key.

Education Qualifications

• Bachelor's Degree or equivalent experience

Tactical Skills

• 10+ years Relevant experience or experience in a related field (preferred)
• Proven ability to manage third party relationships
• Strong analytical and problem-solving skills
• Strong leadership skills and cross-functional partnership; proven ability to hire, coach, and develop a team.
• Collaboration: Supports a culture of collaboration and implements methods for people to come together to make decisions, solve problems, and develop products/service; establishes shared goals to foster collaboration and ensures everyone can access the same information and provide input
• Critical Thinking: The ability to evaluate past performance for future insights, assess and validate options and predict their impact, and use effective critical thinking approaches, such as consulting, commanding, or obtaining consensus
• Decision Making: The ability to seek input from various sources and communicate decisions confidently and resolutely while remaining steadfast in championing decisions that later come under scrutiny
• Adaptability: Helps others adapt to changing environments and accepting new situations while working effectively with unstructured teams, situations, or environments; leverages prior experience as a help towards handling change and an atmosphere of ambiguity and uncertainty
• Empathy: Has the ability to quickly spot any discomfort and awkwardness prevailing in a group and demonstrates genuine care for other people; can easily put self in someone else's shoes and provides emotional support or tangible assistance to others
• Business Acumen: Demonstrates a big picture understanding of the business, its interrelationships, and priorities; demonstrates strong foundations of business fundamentals, measurement, and business finance
• Human Centered Design: Leads in implementing Human-Centered Design (HCD) processes to gather end-user feedback and validation; identifies actionable items and makes improvements based on feedback and evaluation
• Systems Thinking: Develops scenarios for various system interventions that can be tested, refined, and implemented over time; facilitates a culture of continuous improvement and widespread systems thinking
• Oral & Written Communication: Develops a clear, complete understanding of needs and problems through careful listening, probing, reflecting, and summarizing; conducts discussions that are sincere and fully expressed
• Change Navigation: Introduces change initiatives that target continuous improvement of significant organizational capabilities and implements strategies for renewing or deepening change efforts

Core Competencies

• All KeyBank employees are expected to demonstrate Key's Values and sustain proficiency in identified Leadership Competencies.

Physical Demands

• General Office - Prolonged sitting, ability to communicate face to face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs.

COMPENSATION AND BENEFITS

This position is eligible to earn a base salary in the range of $115,000 to $145,000 annually depending on job-related factors such as level of experience. Compensation for this role also includes eligibility for short-term incentive compensation and deferred incentive compensation subject to individual and company performance. Please click here for a list of benefits for which this position is eligible.

Please click here for a list of benefits for which this position is eligible.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.