Lead Specialist- Bankruptcy

Location:

Location:

4910 Tiedeman Road - Brooklyn, Ohio 44144

This position is a combination of work from home and in the office.

Schedule is Mon-Fri 8:00am-5:00pm. Wednesday in office.

The Lead Bankruptcy Initiations Specialistserves as the primary resource for receiving and processing new bankruptcy notifications into the Bankruptcy department. Responsibilities include entering and updating all relevant information on internal systems and confirming accuracy to ensure compliance with company and federal guidelines.

All Lead Specialists: Under some supervision, the Lead Specialist is primarily focused on execution of basic to moderate processing work following defined procedures with some expansion to complex issues based on development. The Lead Specialist is also responsible for moderate operational and/or administrative work requiring occasional decision-making and will escalate issues as needed.

Required Qualifications:

• High School Diploma or equivalent
• Ability to adhere to attendance guidelines
• Excellent problem resolution skills
• Quality focused with the ability to work in a team environment
• Exceptional time management and organizational skills with ability to multi-task, using multiple monitor screens and systems simultaneously
• Ability to adapt and function productively in a fast-paced, ever-changing working environment
• Strong written and oral communication skills
• Moderate Excel spreadsheet experience including copy/paste, filtering, etc.

Essential Job Functions:

• Maintain a comprehensive technical and working knowledge of all bank systems including, but not limited to, CACS/CAS, MPS/BK, Hogan, ALS, Oracle, CLS, TSYS, KER,KVD, Outlook and Excel
• Time management and working within strict deadlines to achieve service level agreements (SLA) on a daily basis to affect Bankruptcy Stay
• Update sensitive client data on internal and external client accounts in accordance with corporate policies
• Sort, open and distribute physical and electronic mail and prepare outgoing correspondence
• Enter and upload court documents into KeyBank Intranet websites
• Utilize PACER website to research, work and/or process accounts in Bankruptcy
• As required, initiate a proof of claim filing for student loans
• Maintain consistent and responsible attendance required for business continuity
• Adhere to department guidelines, policies and compliance procedures
• Comply with corresponding federal, state and local regulations
• Consistently demonstrate the use of the Key Values (Teamwork, Respect, Accountability, Integrity, and Leadership)
• Phone Coverage for Bankruptcy specific questions/payments
• Other duties as assigned

Preferred Skills/Qualifications:

• Proven strong verbal/written communication and interpersonal skills
• Good judgement and decision making skills, basic leadership skills
• Ability to identify issues and demonstration of basic analytical, research and problem resolution skills
• Comfortable navigating multiple computer systems and applications, utilizing resources to solve routine challenges
• Moderate knowledge of banking policies, procedures, government regulations
• Ability to perform moderate scheduled and non-scheduled maintenance functions
• Excellent customer service skills and ability to handle routine/occasional customer service inquiries independently
• May train or assist in training new staff
• Ability to work with minimal supervision in decision making
• Prior experience in a customer service call center environment

COMPENSATION AND BENEFITS

This position is eligible to earn a base hourly rate in the range of $21.00 to $22.00 per hour depending on location and job-related factors such as level of experience.

Please click here for a list of benefits for which this position is eligible.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.