Client Services Representative (part-time), Spokane Valley, WA

Every day we provide vital information that helps our clients and patients understand their health. Our team of expert pathologists believe in a collaborative approach to patient care centered on outstanding quality diagnostics and service to the Northwest medical community. Not only do we bolster our community, but we also provide numerous resources to our employees which help bring balance to the complexities of work and personal life through our wellness programs. If you are passionate about helping people and have a drive for service, then Incyte Diagnostics could be a great next career step!

Schedule: Monday - Friday 10:00 am - 4:00 pm (must be flexible)

Client Services Specialist (or Client Resolution Specialist) field calls from our Clients: is responsible for responding to and following through on client inquiries, issues, and concerns in a timely and accurate manner.; troubleshoot for marketing personnel and be a liaison for marketing reps and clients and may serve as the first contact for guests, clients, patients and vendors and must represent Incyte Diagnostics in a professional manner.

You Will:

• Dispatch calls quickly, announcing calls where appropriate
• Maintain an accurate phone log, recording pertinent information to include time of call, caller, reason for call (with accession number if appropriate) and disposition of call
• Maintain accurate recording of categories of calls for QA purposes
• Client Services interaction in utmost professional manner: accurately and professionally announce visitors to Incyte personnel
• Manage the sign-in procedure of all guests and badge appropriately and retrieve guest badges
• Maintain integrity of patient database by inserting appropriate notations in electronic patient file when records are printed/faxed, special requests are made, etc.
• Provide timely preparations of send outs and specimen returns, logging information accurately in patient database
• Marketing support and perform general receptionist duties
• Maintain seamless flow of communication regarding client concerns, etc. with account representatives
• Review and analyze marketing data to provide volume trends
• Perform other necessary job responsibilities

Qualifications

• High school diploma, or equivalent
• Customer service experience required: minimum one year experience in a medical office or Laboratory, preferred
• Knowledge of medical terminology or Anatomy and physiology knowledge, preferred
• Multi-tasking ability & ability to troubleshoot and resolve problems
• Professional and courteous phone skills - a must
• Intermediate proficiency with computer and operating systems: Intermediate Word & Excel skills and knowledge of PowerPath software, preferred

Pay Range: $21.21 - $29.70 USD Hourly

The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities. Generally, new hire offers will be between the minimum and midpoint of the salary range, depending on experience (DOE), with the ability to grow within the range over time

Incyte Diagnostics is an EOE, including disability/veterans: All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.

We offer a competitive compensation and benefits package* which includes medical, dental, and vision benefits, life and disability benefits, a retirement plan, paid holidays, PTO/vacation benefits, and floating holidays. Compensation is commensurate with experience and/or education. Full benefit details can be found here: https://www.incytediagnostics.com/about/benefits/ (*The benefits package offered is dependent upon the FTE and employment status.)

For other great opportunities: visit Incyte Diagnostics: https://www.incytediagnostics.com/about/Careers