Job Title: Customer Account Marketing Specialist (Aerospace domain)
Location with zip code: 11700 NW 102nd Road, Suite 6, Miami, FL 33178
Duration: Direct Hire
Payrate : $48,000/yr. to $72,000/yr. on w2 with full benefits
Shift: 1st
Job Designation:
- Provides customer service, support and prioritization for team through best practices.
- Acting as the Point of Contact for a group of assigned accounts, they will also be responsible for driving customer satisfaction and accountable for all customer-facing activities and duties, including P.O-review, bookings, RMA's, credits, reports, follow-up/status, and resolution/relationship-management.
- As a major contributor to the achievement of our annual goals, this role requires that the Account Specialist work collaboratively with all departments within our organization.
Role & Responsibilities:
- Manage Aftermarket customer accounts; quoting, repair-order review, bookings, credits, returns, reports, follow-up/status, resolution/relationship-management.
- Collaborate with all teams to hit goals and deliverables.
- Work closely with Supply-Chain, Operations, Quality and Trade Compliance +, in order to ensure all customer requirements and commitments are met.
- Participate in process improvement initiatives as required with their respective customer base.
- Maintain, execute and train on/to documented Standard Work.
Required Qualification:
- High School Diploma
- 2+ years of experience in MRO, customer-Service/Inside Sales, Aerospace/Aviation After-Market, or a combination thereof.
Qualifying questions:
- What is your MRO experience?
- In your opinion, what are the most important qualities of a customer service professional?
- How do you prioritize customer inquiries when dealing with multiple requests at once?
- Have you ever had to troubleshoot a common issue with a specific MRO product?
|
22nd Century Technologies, Inc.
Payrate : $48,000/yr. to $72,0
Apr 17, 2025