Switchboard Operator/ Customer Service Assistant

22nd Century Technologies, Inc.
Pay rate:$16/hr on W2
United States, New Jersey, Camden
Apr 17, 2025
Title: Switchboard Operator/ Customer Service Assistant Duration: 6+ Months Shift: Monday - Friday, 9AM to 5PM Mode: Onsite Location: Camden, NJ 08101 Pay rate: $16/hr on W2 Job Description: Monitor the Authority's main switchboard. Answer the phones, and direct calls to appropriate departments. Receive priority & overnight package delivery and distribute to appropriate departments/personnel. Many packages are time sensitive bids for Purchasing and Contract Administration. Speak with customers to ascertain the nature of their calls and take the necessary action to respond to the customer and/or resolve their problem. When necessary, coordinate customer service requests or complaints with other appropriate departments to respond, and/or resolve issues. Keep customers in the loop during the process, and notify them via phone, email or letter at the conclusion. Document the customer contact, including address, phone number and email address, nature of the call, and conclusion (favorable, unfavorable, etc.) in the customer service database. Issue quarterly reports to be submitted to the Chief Administrative Officer. Provide exceptional customer service by following department Standard Operating Procedures and by supporting and promoting the Authority's Stewardship Mission and Vision. Assist the Chief Administrator and other department staff in developing and implementing strategic customer service initiatives in support of the Authority's and Division's Mission and Vision. Assist Human Resource Services with employee and new employee orientation and other employee programs, including attending regional job fairs, as they relate to customer service. Assist the Office of Business Development & Equal Opportunity with customer outreach initiatives, including attending business expos and other administrative duties as required. Interact with senior members of the public as it relates to the Senior Discount Program. Track monthly Customer Service Department metrics in the database so the metrics exist for the annual compilation for the Customer Service year-end summary report. Write memos, as assigned, on various customer service initiatives, including quarterly monthly customer service tips, among other topics. Develop surveys to gauge customer satisfaction and service trends. Regularly update the OPC employee phone list and distribute to OPC employees, and send Constant Contact notifications, as directed.