Client Experience Banker (Teller) - Mt. Pleasant, SC

BankTalent HQ
Commensurate with education and experience.
United States, South Carolina, Mount Pleasant
Apr 17, 2025
At Southern First, we believe banking is about people, and we're making a difference one client and one banker at a time. Rooted in service and family, our core values make up the foundation of our company and the way we do business. Those values include serving others, cherishing our family culture, competing with a passion for winning, celebrating our victories, and enjoying the journey along the way. Every day, our team proudly carries out our mission of impacting lives in the communities we serve. Headquartered in beautiful Greenville, SC, Southern First is locally owned and led with $2.6 billion in assets and 260 associates across eight growing Southeastern markets in three states. Our relationship-first approach to banking is backed by our commitment to investing in easy-to-use technology, giving our clients all of the tools they need to easily manage their finances whenever, wherever. If you are passionate about impacting lives in our community and building long-lasting client relationships, we'd love for you to join our team. Our purpose is to enable dreams, earn trust, and exceed expectations. POSITION SUMMARY Responsible for operating a teller window while providing prompt, efficient and accurate client service, representing the Bank in a courteous, professional manner, able to uncover client needs beyond the immediate transaction and successfully transition the client to the appropriate team member to address that need. ESSENTIAL RESPONSIBILITIES Accept deposits, verifying cash and endorsements, and issues receipts. Cash checks Process credit card advances. Process night deposit and courier bags. Redeem U.S. Savings Bonds. Issue, log in, and sign cashier's checks and signs loan proceeds checks. Accept loan payments and safe deposit box rental payments. Answer client inquiries and gives balances. Verify Balance transactions at end of day and verify cash totals. Assure they are always in compliance with BSA and Reg CC Adhere to high ethical standards and comply with all policies/procedures/regulations/applicable laws Complete other duties as assigned. ADDITIONAL RESPONSIBILITIES OR DETAILS May assist Teller Manager in training, vault maintenance, scheduling, opening and closing. May act in CSR support capacity as required. Fill in at other Bank locations as deemed necessary by management. ESSENTIAL SKILLS, EDUCATION AND EXPERIENCE High school diploma or equivalent preferred. Interpersonal skills to represent the Bank in a positive way in dealing with clients and other team members. Ability to effectively communicate while displaying the professional demeanor which is identified with Southern First Bank. Ability to operate effectively in a stressful and fast paced environment with accuracy. Ability to focus and concentrate on the essential responsibilities. Ability to adjust to change and a willingness to be a team player. Outgoing personality and a genuine desire to meet the public. Maintain regular consistent and professional attendance, punctuality and personal appearance. Cash handling accuracy. Ability to operate on-line teller terminal and other standard office equipment such as a typewriter, 10 key calculator/adding machine, copier, postage and fax machine. Successful completion of teller training and any other compliance training deemed necessary by the Bank. WORK CONDITIONS This position sits or stands at a computer for extended periods of time. Almost exclusively inside with very limited travel. This description is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent an expressed or implied contract of employment nor does it alter your at-will employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)