Helpdesk Technician
 M1 Support Services | |
 United States, Texas, Denton | |
| 300 North Elm Street (Show on map) | |
 Apr 16, 2025 | |
|
M1 Support Services, LP
300 N. Elm Street, Suite 101 Denton, TX 76201 m1services.com Helpdesk Technician Location Denton, TX Job Posting No 113168 outside bar) to the bottom of the page and click on the "Apply for this position" button. Start Date ASAP Contract Home Office - Denton, Salary Range $30/hour Posting Date 04/16/2025 Union No FLSA Status Non-Exempt Shift Work No FT/PT Full-time Relocation No Travel Possible Job Summary: M1 is looking for a Helpdesk Technician Primary responsibilities include but are not limited to the following: * Serve as the first point of contact for customers seeking technical assistance over the phone or email. * Perform remote troubleshooting through diagnostic techniques and pertinent questions. * Determine the best solution based on the issue and details provided by customers. * Walk the customer through the problem-solving process. * Direct unresolved issues to the next level of support personnel. * Provide accurate information on IT products or services. * Record events and problems and their resolution in logs. * Follow-up and update customer status and information. * Pass on any feedback or suggestions by customers to the appropriate internal team. * Identify and suggest possible improvements on procedures. Qualifications and Experience: * Proven experience as a Helpdesk Technician or other customer support role. * Tech savvy with working knowledge of office products. * Good understanding of computer systems, mobile devices, and other tech products. * Ability to diagnose and resolve basic technical issues. * Proficiency in English. * Excellent communication skills. * Customer-oriented and cool-tempered. Working Conditions: * Standard office environment with prolonged periods of sitting at a desk and working on a computer. * May need to work extended hours or weekends to meet deadlines. * Ability to manage multiple tasks in a fast-paced environment while maintaining professionalism. M1 Support Services, headquartered in Denton, Texas provides a variety of professional, technical, and maintenance services to the Department of Defense and government agencies. M1 Support Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Page 2 of 2 M1 Support Services offers a comprehensive benefits package including several options for Medical, Dental, Vision, Life and Dependent Life, AD&D, Short-and Long-term Disability. We also offer Flexible Spending Accounts for qualified health and dependent care expenses, as well as a free Employee Assistance Program. | |