Senior Instructor

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About Salesforce

We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.

Join our dynamic team as a Technical Instructor focused on delivering exceptional 1:Many customer engagements, and training classes empowering individuals and organizations to leverage Salesforce's robust platform effectively. We are looking for a passionate individual who thrives on educating and guiding customers through interactive workshops and instructor classes and at key Marketing events. You will show customers how to adopt our products using best practices on the Salesforce Marketing Cloud and/or Tableau platform. As a key member of our team, you will play a crucial role in accelerating technical features and cloud adoption, while ensuring high levels of customer satisfaction and success.

Responsibilities:

• Deliver technical, high standard 1:Many customer adoption training, tailored to various levels of expertise, including beginner, intermediate, and advanced.

• Answer real-time questions from customers and provide additional resources

• Ability to explain complex features in an easy-to-follow manner

• Ability to demonstrate features and functionality with hands-on demos and exercises

• Held up as a standard of excellence in delivering effective, well-managed and well-facilitated classes and virtual interactive workshops

• Travel as required to key Marketing events, such as Dreamforce, TDX and Tableau conference

• Stay current on the latest developments in Salesforce technology, best practices, and integration methodologies

• Action Best Practice Insight including:

• Product Education

• Technical Advice

• Adoption Guidance

• Accelerate Feature / Cloud Adoption

• Cross-collaboration with the Cloud Success team including Content Development, Delivery and Technical Support

• Consistently receive outstanding customer satisfaction scores of 4.7+ (out of 5)

• Maintain a teaching time productivity metric

Required Qualifications & Experience:

• Salesforce Marketing Cloud Certification or other Salesforce products required

• Tableau certification an added advantage

• Overall 3+ years of experience with a minimum of 1 year of relevant work experience on Salesforce and/ or Tableau products

• Ability to rapidly learn new and emerging technologies

• Proven success leading customer-facing presentations and engagements

• Experience with virtual training platforms and tools, such as Zoom or WebEx

Preferred Qualifications & Skills:

• Working knowledge of the overall Salesforce Marketing Cloud and/or Tableau platform suite and applications

• Able to handle objections, prioritize customer issues, and collaborate with manager and colleagues to effectively drive resolution

• Proven ability to manage time and prioritize activities while performing effectively under pressure

• Support Success and Sales Teams to ensure that customer gets maximum value out of the platform

• Understanding of business analysis, change management, user adoption, release management, and governance

Soft Skills:

• COMPOSURE: Strong customer-facing communication and interpersonal skills with the ability to support complex engagements

• EXPERTISE: Working knowledge of industry best practices and implementation experience of the salesforce product suite

• LEARNER: Has a passion for continued education in new technologies and complex business and technical concepts

• PASSION: Passionate about Customer Success and a great listener

• CULTURE: Embodies inclusive culture and a team player that everyone enjoys working with

• TRUST: Ability to earn the trust of the customer and live the company's core values

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.