Application Support Engineer

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Job Description

Every day, our teams innovate across the world of finance. We collaborate to work smarter, while making a difference. We believe in diversity and inclusivity, giving a voice to everyone on the team. And we celebrate our success together. If you want to make an impact in fintech, we'd like to know: Are you FIS?

NOTE:

1: This position is hybrid (3 days onsite) in our FIS Office locations in Milwaukee (Wisconsin) Jacksonville (Florida) & Atlanta (Georgia).

2: Current and future sponsorship are not available for this position

About the role:
As a Systems Administrator/Application Support Engineer, your team will maintain the critical server infrastructure that allows us to advance the way the world pays, banks and invests. You'll be responsible for deploying new technologies as well as ensuring system performance.

About the team:
The Wealth and Retirement Technology team is a global group of technologists, engineers and data center support staff driven to provide the best-in-class services for our clients and products.Our talented team is especially supportive, respectful, passionate, welcomes collaboration and is most of all, fun!

What you will be doing:

• Deployment of Unity and surrounding products on new virtual servers.

• Work with engineers located locally and overseas

• Deploying and maintaining Unity in UAT & production, pre-prod and test and performance environments

• Open technical cases with hardware & software vendors to resolve problems

• Analytical problem-solving skills for complex multi-tiered applications

• Ability to trouble shoot through use of wire shark and browser development tools

• Broad technology knowledge with automation software

• Diagnostic work to get to root cause of any issues

• Disaster recovery testing / planning

• Providing feedback to Development on needed improvements on serviceability

• Willingness to participate in non-standard working-time models to include: Monday - Friday 24 hours/day, Weekends 24 hours/day

• Experience with Windows

• Experience in Oracle and SQL Server Database running basic queries to view tables.

• Self-motivated, self-reliant, ability to work without direct supervision

What you will need:

• Knowledge and experience with SQL Server Database technologies

• Knowledge and experience with RedHat Linux OS

• Knowledge and experience with IDP / SSO, WAF

• Knowledge and experience with Windows Server 2008, 2016, 2019, 2022

• Knowledge and experience with IIS, Apache (reverse proxy)

• Knowledge and experience with Windows security

• Knowledge and experience with load balanced applications. (NetScaler preferred)

• A bachelor's degree in a technical discipline or the equivalent experience.

Added bonus if you have:

Experience with following products helpful:

• Octopus - Automation tool to deploy releases, patches etc.

• Sisense - Reporting tool for data analytics (similar to Oracle BI)

• Decisions - Workflows

What we offer you:
At FIS, you can learn, grow and make an impact in your career. Our benefits include:

• Flexible and creative work environment

• Diverse and collaborative atmosphere

• Professional and personal development resources

• Opportunities to volunteer and support charities

• Competitive salary and benefits

NOTE:

1: This position is hybrid (3 days onsite) in our FIS Office locations in Milwaukee (Wisconsin) Jacksonville (Florida) & Atlanta (Georgia).

2: Current and future sponsorship are not available for this position

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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