Customer Service II - Bilingual

Spectraforce Technologies

Apr 14, 2025
Title: Customer Service II - Bilingual Location: Abbott Park, IL, 60064 Duration: 2 months Schedule: 10:30 AM - 7 PM Job Description: Handle inbound or place outbound calls to provide information to customers. Utilize a database to retrieve customer or company information. Learn and follow detailed instructions while using a variety of resources. Demonstrate good organizational skills to provide accurate information. Show patience, tact, empathy, and problem-solving skills with consistently good voice quality. Manage calls with speed and accuracy. Work with complex computer applications and resource materials. Navigate multiple operating environments (Windows, DOS, Mainframe). Required Experience: 3 - 5 years of experience required. Technical Skills: Proficient in Lotus Notes, Excel, MS Word Ability to use various software and systems to retrieve and process information.