Temporary Claims Examiner 1

Are you looking for a challenging yet rewarding career and possess a keen eye for detail? If so, the Pennsylvania Treasury Department has the perfect opportunity for you as a Full Time Temporary Claims Examiner in the Bureau of Unclaimed Property. In this role, you will join a dedicated team of professionals ensuring the accuracy of every unclaimed property claim while providing excellent customer service to claimants. Apply today and bring your skills and ambition to our team and help return Unclaimed Property to its rightful owners!

As a Temporary Unclaimed Property Claims Examiner I, you will examine and evaluate claim information and pertinent documentation submitted by claimants to substantiate ownership and entitlement for unclaimed property claims. Claims will be evaluated in accordance with established policies and procedures. You will also be responsible for contacting companies to obtain clarification necessary to complete the claims process.

As a member of the Unclaimed Property Call Center, you will assist with a high volume of claimant calls related to unclaimed property in a knowledgeable, pleasant and professional manner. This role involves providing excellent customer service and crafting professional emails and verbal responses to claimants and the public. You must possess good judgment and maintain professionalism.

About Treasury:
The Pennsylvania Treasury Department is an independent agency led by the elected State Treasurer and one of the largest state treasuries in the country, serving as custodian of more than $150 billion. Treasury plays a critical role in state government operations, acting as the custodian, investor, and disburser of funds for nearly all state agencies. Treasury also offers a wide range of programs and services to Pennsylvania families, including the PA 529 College and Career Savings Program; the PA ABLE Savings Program for people with disabilities; and our work to return more than $4 billion of Unclaimed Property to its rightful owners. A wealth of information is available at www.patreasury.gov.

Work Schedule and Additional Information:

• Full-time, Temporary employment.
• Work hours are 8:30 AM to 5:00 PM, Monday - Friday, with 60-minute lunch.
• Telework: After the successful completion of the training period, you may be eligible to a mandatory 3 days a week in the office and work from home (telework) up to 2 days a week. Management may discontinue the telework arrangement at any time, for any reason. In order to telework, you must have a securely configured high-speed Internet connection. If you are unable to telework, you will report daily to your headquarters location. The location where you perform your telework must be located within the Commonwealth of Pennsylvania.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
  

QUALIFICATIONS

Minimum Experience and Training Requirements:

• Three years of experience in general office work; or
• Any equivalent combination of experience and training.

Special Requirements:

• This position requires candidates to be physically able to hear and understand phone callers and to sit at a workstation for prolonged periods of time.
• This position requires candidates to be able to articulate clearly and loudly enough to be easily heard and understood on the telephone.

Additional Requirements:

• You must have experience using Microsoft applications such as Word, Excel, and Outlook.
• You must be able to effectively communicate orally and in writing.
• You must be able to perform essential job functions.

Preferred Qualifications (not required):

• Full-time experience providing customer service in a Call Center
• Experience managing a claims caseload

Legal Requirements:

• A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information.

How to Apply:

• Your application must include a resume.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

• Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans' Preference tab or contact us at ra-cs-vetpreference@pa.gov.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.