Manager, Customer Data Strategy & Analytics
Manager, Customer Data Strategy & Analytics is responsible for driving capability development using advanced data analytics techniques and statistical methodologies. This position is pivotal in gathering information and results into simple concepts and actionable insights for a variety of audiences. This role will manage a team of data specialists and collaborate closely with senior leadership to foster innovation and aligning analytics strategies with organizational objectives to drive impactful results.
Position Responsibilities:
Strategy & Leadership
- Manage a growing team of Data Scientists, Data Analysts, and other data specialists tasked with solving a wide variety of business challenges.
- Identify strategic priorities with Lines of Business to support acquisition, cross-sell, and retention initiatives.
- Review opportunities for strategic partnerships with 3rd party data and/or analytics providers to synergize with and augment the team's capabilities.
- Engage and influence a wide range of partners, from senior leadership to technology teams through the use of high-quality presentations and relationships.
- Oversee data analytics and insight generation initiatives, providing key inputs to maximize team throughput. Examples include, but not limited to:
- Identify segmentation opportunities based on statistical modeling guiding the team in implementing these strategies.
- Drive automation across the board and enable the Data, Strategy, and Analytics team to work more on insights and recommendations.
- Improve CLV model and leverage model for decision making (acquisition campaign, cross sell, product recommendation, etc.)
Project Management
- Manage growing demand from all strategic Lines of Business
- Manage projects and backlog for the Advanced Analytics team
- Manage relationship and backlog with Model Risk Management ("MRM") team to maintain accurate inventory of models.
Advanced Analytics
- Lead with hands-on data science and analytics techniques.
- Ingest, cleanse, analyze and present data with actionable insights and recommendations.
- Design and build models / data applications using advanced statistical methodologies regression, clustering, classification, text mining, web crawling, etc.
- Design and develop machine learning algorithms.
- Develop impactful visualizations delivering simplified insights messaging.
- Produce analysis leveraging Converge data and other sources to produce insights, dashboards, and recommendations.
- Provide support for model integration collaborating with IT and third-party provider.
- Implement A/B test scenarios with the frontline through Salesforce, Marketing Cloud.
- Create high quality presentations to engage/influence a wide range of partners, from senior leadership to technology teams.
- Own risk process with the MRM team to validate.
Position Qualifications:
- Bachelor's degree from an accredited university or 4 years of relevant experience in Business, data, IT, Analytics, Marketing, Project Management or Economics
- Requires minimum 5 years experience in:
- SQL, Python, R, Tableau, Web Analytics (Google Analytics/Adobe), Excel Regression Analytics, Machine Learning
- Proven track record of managing Analytics projects through delivery.
- Requires 3 years of managing team in an Analytics and/or Data Science function.
- 1 year of experience in banking, finance, fintech, or another related field preferred.
About Comerica
We know our employees are critical to our overall success and we are dedicated to investing in their future. One of the ways we do this is to offer a comprehensive Total Rewards package designed to recognize and reward individual performance, as well support health, well-being, development and security for our colleagues and their family. Total Rewards consists of cash compensation, development and flexible benefit programs designed to meet individual needs today and in the future. Your salary will be commensurate with your work experience and our programs are reviewed regularly to ensure each remain competitive. We are proud to offer benefits such as health and welfare programs, strong retirement benefits, and generous paid time off programs. You and your eligible family members, including domestic partners and their children, can participate in medical, dental, and vision benefits, 401(k) and pension, income protection benefits such as life insurance, AD&D, and supplemental health programs to offset unexpected health care expenses. We also have a variety of time off programs for things like vacation, sick time, disability, and parental leave. Eligibility for some programs varies based on employment status and tenure.
Upon offer, Comerica conducts a comprehensive background and fingerprint check.
NMLS certification requirement: where applicable, a favorable background check screening, credit check, fingerprint check, and NMLS certification is required in accordance with the SAFE Act.
Comerica Incorporated (NYSE: CMA) is a financial services company headquartered in Dallas, Texas, and strategically aligned into three major business segments; the Commercial Bank, the Retail Bank, and Wealth Management. Comerica's colleagues focus on relationships, and helping people and businesses be successful. In addition to Texas, Comerica Bank locations can be found in Arizona, California, Florida and Michigan, with select businesses operating in several other states, as well as in Canada and Mexico.
Comerica is proud to be an Equal Opportunity Employer - veterans/individuals with disabilities, committed to workplace diversity.
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Comerica Bank
life insurance, parental leave, paid time off, sick time, 401(k)
Apr 11, 2025