Logistics Specialist

Job Description: Return Merchandise Authorization (RMA) Specialist

Location: Fort Lauderdale, FL (5 days a week)

Company Overview:
Ribbon Communications is a global leader in providing advanced telecommunications solutions, committed to delivering cutting-edge products and exceptional customer service. We empower service providers and enterprises to build secure, reliable, and scalable communications networks, driving innovation in the telecom industry.

Job Summary:
We are seeking a highly organized and customer-focused Logistics Specialist to efficiently manage and process product returns within our Return Merchandise Authorization (RMA) process. The ideal candidate will have hands-on experience with RMA procedures, strong organizational skills, and excellent communication abilities, ensuring customer satisfaction and seamless business operations.

Key Responsibilities:

• RMA Processing: Manage and process all RMA requests, ensuring that returns are handled efficiently and accurately in accordance with company policies. This includes receiving returns, obtaining necessary approvals, and ensuring proper documentation is completed.

• Customer Communication: Act as the primary point of contact for customers regarding return inquiries. Provide timely updates, set clear expectations, and ensure all communications reflect the company's commitment to excellent service.

• Evaluation and Triage: Assess returned products to determine eligibility for return, replacement, or repair, following company warranty guidelines. Collaborate with technical teams to evaluate products when necessary.

• Logistics Coordination: Work closely with logistics partners to organize shipments for replacement or repaired products. Ensure timely and cost-effective delivery of products to customers.

• Inventory Management: Maintain accurate records of returned products, manage USA-based inventory levels, and coordinate with warehouse teams to ensure proper handling, storage, and tracking of returns.

• Process Improvement: Analyze return data to identify trends and areas for process or product improvements. Collaborate with cross-functional teams to implement solutions to enhance operational efficiency and the customer experience.

• Documentation: Ensure all RMA transactions are accurately documented in the company's ERP system. Maintain data integrity and comply with company policies and industry standards for returns.

• Collaboration: Work cross-functionally with customer service, technical support, quality assurance, and supply chain teams to resolve return-related issues, improve processes, and enhance the overall customer experience.

Qualifications:

• Associate's or Bachelor's degree preferred.

• 1-4 years of experience in material handling, customer support, or a related role, preferably within the telecommunications industry.

• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) and experience working with ERP systems.

• Strong attention to detail, organizational skills, and ability to handle multiple tasks simultaneously.

• Excellent verbal and written communication skills with the ability to interact professionally with customers, peers, and management.

• Ability to prioritize, problem-solve, and thrive in a fast-paced environment.

• Experience in inventory management and logistics coordination.

• Ability to lift up to 35 lbs as part of material handling responsibilities.

Preferred Skills:

• Prior experience with Return Merchandise Authorization (RMA) processes and policies.

• Familiarity with telecommunications products and services.

• Knowledge of warranty policies and procedures.

• Ability to analyze data and generate reports to support decision-making and process improvement.

Why Join Ribbon Communications?
At Ribbon Communications, we are at the forefront of the telecommunications industry, offering exciting challenges and opportunities to grow within a global company. We foster a collaborative work environment that values innovation and customer satisfaction. If you are a detail-oriented professional looking to contribute to a dynamic team in a rapidly evolving industry, this is the role for you.

Apply today to join our team at Ribbon Communications!

Please Note:

'All qualified applicants will receive consideration for employment without regard to race, age, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, on the basis of disability, or other characteristic protected by applicable law.'

US Citizens and all other parties authorized to work in the US are encouraged to apply.