Client Manager I (Customer Service/Client Management)

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Notice to Prospective Employees of PCV Murcor, Inc who are California Residents

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If you have any questions please contact the CCPA Team at CCPA@pcvmurcor.com or (844) 900-5535.

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We are looking for a customer service oriented individual with the ability to problem solve with clients and has experience working in a call center environment.

The Client Manager I is an entry-level role servicing for assigned clients, and is responsible for managing the day-to-day relationship with their respective client. The Client Manager I is the primary contact for the client and is responsible for 100% client satisfaction. The Client Manager I works with all internal departments to ensure client satisfaction and problem resolution.

Essential Job Duties and Responsibilities

• Handle customer service for their assigned clients. Manage client issues until resolution
• Ensure all client inquiries are handled satisfactorily and in a timely manner
• Work with internal departments to ensure on time delivery of all orders
• Manage clients' open pipeline to ensure milestones are achieved during the order lifecycle and to ensure on time delivery
• Proactively resolve problems for the client
• Negotiate client fees and when needed vendor fees
• Proactively identify potential problems and provide resolution
• Identify opportunities to improve client interactions and internal processes
• Is the subject matter expert for their clients
• Balance organizational needs with client needs
• May be asked to work on special projects, assigned other duties and/or cross train to support business needs

Qualifications and Skills

• Detailed oriented with excellent analytical skills
• Excellent verbal and written communication skills
• Proven ability to balance customer and organizational goals, and effectively communicate them
• Proven ability to work in a highly demanding environment and handle client demands
• Proven ability to prioritize and manage multiple tasks
• Demonstrate passion for providing superior service, and ensuring 100% client satisfaction
• Proven negotiation skills to reach mutual agreements with the best interest of the organization and client in mind
• Handle client issues with a sense of urgency
• Microsoft Office Suite (Word & Excel) intermediate level and above

EOE /Disability/Vet