Learning and Development Specialist

Snowshoe Mountain Resort
401(k)
United States, West Virginia, Elkins
Apr 09, 2025
Flex Year Round Work, Play, Get Paid, and Enjoy the Perks! Housing: Affordable on-mountain employee housing available for rent. Work Location: 10 Snowshoe Drive, Snowshoe, WV 26209 This is a Flex Position Flex position for 9-11 months per year; you can use your off months to travel or visit friends and family! Schedule: May require working early mornings, weekends, and holidays Employee Perks: Free skiing and snowboarding privileges at Alterra resorts + Ikon Pass destinations Major Medical, Dental & Vision Benefit coverage 401k plan available to any employee over the age of 18 Discounted Friends and Family Lift Ticket Vouchers 30% off Snowshoe food & beverage locations (excludes alcohol), 30% off soft goods like clothes, 15% off hard goods like skis at Snowshoe owned retail locations. Pro Deals from some of the industry's top brands such as North Face, Darn Tough, and many many more! Why Work with Us? As the first face of Snowshoe during the onboarding process, you will play a crucial role in welcoming our most important guests - our employees. We are looking for a highly organized, self-motivated, and tech-savvy individual to join our team. In this role, you'll be responsible for training managers and onboarding all new hires for both our winter and summer operations. You'll work closely with both international and domestic employees to ensure a smooth and efficient transition into their roles. Collaborating with internal and external stakeholders, you'll help create, maintain, and enhance our training and development systems across the mountain. A key part of your role will be identifying top talent and reporting on how we can evolve our operations and improve employee interactions. Are you someone who excels at building relationships across departments? Your ability to connect with individuals at all levels will be vital in helping both employees and teams achieve their goals. Job Responsibilities: This position is primarily responsible for facilitation, execution and tracking of all Snowshoe training initiatives and programs. With direction from the Human Resources Director and Human Resources Manager, they will create and maintain training materials that are aligned with the Resort's mission and strategic objectives. This includes web-based and classroom curriculum for all Alterra University content, Snowshoe specific trainings, virtual and live New Hire and Rehire Orientation video or sessions. This position acts as an information source to managers and supervisors creating divisional training programs and is an active participant in corporate wide training when appropriate. Responsible for administering, organizing, developing, conducting, tracking, reporting on and enhancing current training and orientation programs. Accurately processes all employee training records and interacts regularly with resort managers and supervisors to ensure success. Involved in the strategic planning process of the resort to establish training that supports Alterra and Snowshoe Mountain business streams to maximize revenue and experience for our guests and staff. This position ultimately adds value to our resort by identifying, structuring, and partnering with others to solve complex problems; fosters understanding of, and commitment to, change capacity building and striving to make it easier for resort staff to achieve great things. ESSENTIAL DUTIES: Training and Development Work with managers to gain support and buy-in for training programs for their staff and department Work with department leaders to identify training needs and developing department specific training programs Develop department specific training to ensure employee readiness for peak season Gather or create SOP's for departmental training needs Plan, facilitate and track all Snowshoe training programs Work with Corporate Learning and Development to execute all Alterra University curriculum at the resort Create and Evolve New Hire Orientation curriculum to be included in onboarding for all new hires for summer and winter Partner with HR manager to ensure successful roll out of the employee engagement survey each season by forming strategies to get surveys completed, host employee events to promote the survey and track all results. Partner with Resort Recruiter to establish internship programs for domestic and international employees Prepare ad hoc reports, presentations and other materials as requested and needed to give managers and leadership insight on training program progress Partners with supervisors, managers and senior leaders to align job organizational training and work structures with business goals and objectives. Involves and manages the Alterra University L&D program locally. Designs and delivers instructor led and blended programs that add value to the learner, to the resort and to the enterprise, including but not limited to new and rehire orientations, supervisor school and management training programs. Education: High School Diploma or GED Preferred College Degree Driving: Have a valid Driver's license and ability to pass the Snowshoe Driving Program Preferred Experience: Previous office experience Strong data analysis skills to assess training impact and drive improvements Ability to work both independently and collaboratively in a fast-paced, results-driven environment Excellent communication skills, both verbal and written, across all employee levels Technologically proficient with relevant software and tools All Information above is subject to change at any time. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. Snowshoe is an equal opportunity employer.