Assistant Director, Student Care Services

The Opportunity:

The UCF Student Success and Well-Being (SSWB) Office of Student Care Services is currently accepting applications for an Assistant Director of Student Care Services. The primary responsibility of this role is to provide care management coordination that reduces barriers to student success and well-being. The position will oversee the food, housing, and financial insecurity processes, ensuring a seamless and efficient process. The Assistant Director oversees campus and community referrals and partnerships with SSWB Units, local shelters, food pantries, and community partners to maintain readily available resources for students. This position also supports the DCF liaison for former foster care youth and homeless youth.

Responsibilities:

• Oversees processes and procedures for students experiencing financial distress, including co-chairing the Knights Emergency Fund and University Homeless Student Committee.

• Coordinates educational and outreach support programs related to homelessness and financial crises.

• Works closely with campus partners to assist students facing food, shelter and financial insecurity.

• Works closely with local shelters, food pantries and community partners to maintain readily available resources for students in need.

• Coordinates and oversees a caseload of moderate to high-risk students.

• Conducts outreach efforts directed at students, faculty, and staff regarding the Student of Concern reporting process, university resources, and working with distressed students.

• Tracks the success of students each semester.

• Maintains a directory of community resources available to students.

• Acts as a community liaison by building consistent and relevant off-campus partnerships to assist students with social services needs, including, but not limited to, facilitating access to medical care, off-campus housing, and financial assistance.

• Maintains partnerships with Student Financial Assistance, Student Account Services, UCF Foundation, Dining Services, apartment complex managers, and external campus partners to provide financial support to students in distress.

• Reviews, gathers, and analyzes data that supports the department's monthly report, annual report, and institutional effectiveness plan.

• Assists with managing situations such as student death, natural disasters, and post-intervention under the supervisor's guidance.

• Supervises one full time Student Care Coordinator I position and undergraduate social work interns.

• Participates in division and university committees as required.

• Performs other duties as assigned by the Assistant Dean of Students, Director of Student Care Services, or their designee.

Minimum Qualifications:

Bachelor's and 4+ years of relevant experience or Master's degree and 2+ years of relevant experience with at least 1+ year(s) of leadership experience, or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219. Click here for more information

Preferred Qualifications:

• Master's degree.

• Student-facing experience in higher education or secondary education.

Special Instructions to the Applicants:

• Please be ready to provide a copy of your unofficial transcript.

• Please be ready to provide information for two supervisory references

Are you ready to unleash YOUR potential?

As a next-generation public research university and Forbes-ranked top employer in Florida, we are a community of thinkers, doers, creators, innovators, healers, and leaders striving to create broader prosperity and help shape a better future. No matter what your role is, when you join Knight Nation, you'll play an integral role at one of the most impactful universities in the country. You'll be met with opportunities to connect and collaborate with talented faculty, staff, and students across 13 colleges and multiple campuses, engaging in impactful work that makes a positive difference. Your time at UCF will provide you with many meaningful opportunities to grow, you'll work alongside talented colleagues on complex projects that will challenge you and help you gain new skills and you'll have countless rewarding experiences that go well beyond a paycheck.

Working at UCF has its perks! UCF offers:

• Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program

• Paid time off, including annual and sick time off and paid holidays

• Retirement savings options

• Employee discounts, including tickets to many Orlando attractions

• Education assistance

• Flexible work environment

• And more...For more benefits information, view the UCF Employee Benefits Guide.

Dive into our Total Rewards Calculator to discover the diverse selection available to you, giving you a glimpse into the benefits that together shape your comprehensive rewards package at UCF.

Unless explicitly stated on the job posting, it is UCF's expectation that an employee of UCF will reside in Florida as of the date the employment begins.

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As a Florida public university, the University of Central Florida makes all application materials and selection procedures available to the public upon request.

UCF is proud to be a smoke-free campus and an E-Verify employer.

If an accommodation due to a disability is needed to apply for this position, please call 407-823-1336 or email onac@ucf.edu.