Retail Point of Sales Lead (Hybrid)

Retail Point of Sales Lead (Hybrid)

If you are like us, you have big ideas. At Cognizant, we're exploring new ideas every day. We help industry leading companies reinvent their business models and innovate technology products that create new value by connecting people with things, insights, and experience. Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is consistently listed among the most admired companies in the world.

If you meet our background requirements and skills and are looking for an opportunity with these skills and expertise, here is the ideal opportunity for you!

Role: Retail Point of Sales Lead

Experience: Minimum 8+ to 12 years of solid experience.

Job Location: Candidates need to be willing to work in a hybrid model from the Client's office in Bridgewater - NJ.

Must Have Qualifications and Responsibilities

* Technical programming background Web Services experience is a plus.

* Strong problem-solving and creative thinking. Handling major configurations. Understanding complex solutions tech RCA and problem management.

* Thorough understanding and experience in retail solutions.

* Investigate, analyze and troubleshoot application workflows to provide feedback and or solutions to developers or our customer. This includes learning performance analysis skills to be able to identify database or web application improvements

* Critical thinking in Service level agreement SLA standard processes.

* Being capable of managing workflow building relationships, asking questions, being flexible positive and accepting changes are critical to achieving professional success in this job position.

* Lead hands on, Technical consultant Incident Management, Problem Management, Change Management, Service Requests, Application Monitoring and Tuning.

* Leads day to day Store Support and Technical Operations.

* 24 7 Store Support Global Stores planning and execution.

* Responsible for Major Incident Management and Technical RCA.

* Main Point of Contact (POC) for SLA Measurement and Reporting.

* Leads WSR MSR and QBR meetings and reporting with customers.

* Leads Forward planning for Key Events Peak Season support.

* Execution Lead for reduction in overall Incidents Service Requests Non Ticketed work.

* Primary SME for Applications Support POS Payments Selling applications.

* Support for Typical Operations Physical Inventory, Inventory Adjustments, Year End Activities, Reconciliation Foundations, PLUs accuracy, Receipt header footer Printer and Peripherals management.

* Responsible for SOP Creation and Execution.

* Support for Application, Packaging Release, Management, Production, Monitoring & Tools Strategy.

* Support for Automation initiatives through point solutions/Scripts or enterprise grade solutions like UiPath Automation Anywhere.

* Maintains ROI for Automation delivered by support team to customers.

* Collaborate with observability teams to create POS Dashboards on Splunk or any other APM.

* Liaisons with local Vendors, Hardware Store, Servers, Store, IT Rack Equipment, Registers, Mobile Devices.

Work Authorization: Cognizant will only consider applicants who are legally authorized to work in the United States.

Salary and Other Compensation: The annual salary for this position will depend on experience and other qualifications of the successful candidate.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

* Medical/Dental/Vision/Life Insurance

* Paid holidays plus Paid Time Off

* 401(k) plan and contributions

* Long-term/Short-term Disability

* Paid Parental Leave

* Employee Stock Purchase Plan

Disclaimer:

The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Why Choose Cognizant?

Our associates enjoy robust benefits and training opportunities from our industry recognized, award winning Academy team. You will have access to hundreds of technical trainings to keep your abilities fresh and have opportunities to acquire certifications on the newest technologies.

If you became comfortable with ambiguity, delight by change, and excel through autonomy, we'd love to hear from you!

Cognizant is an equal opportunity employer provider and committed to creating a diverse environment. We consider all applicants without regard to race, creed, color, national origin, ancestry, age, marital and family status, disabilities, sexual orientation or preference, veteran status or any other classification protected by state, federal or local law.

About Cognizant:

Headquartered in the U.S, Cognizant leverages a highly flexible business model, a flawless global delivery network, and deep domain expertise to deliver to a long list of world-class companies that are leaders in their own space.

www.cognizant.com

NASDAQ: CTSH

*

#LI-ZR1

#IND123