Program Manager

Certified Group is committed to delivering expert solutions and quality testing our customers can feel confident in - on time, every time - so the world can trust in what it consumes. As a leading North American provider of laboratory testing, regulatory consulting, and certification & audit services, Certified Group includes Food Safety Net Services (FSNS), FSNS Certification & Audit, Certified Laboratories, EAS Consulting Group, and Labstat International Inc. Certified Group provides analytical testing and regulatory guidance services in the food & beverage, dietary supplements & NHP, cosmetics, OTC, personal care, tobacco, nicotine, cannabis, and hemp industries.

We are currently looking for a Program Manager to join our growing team!

JOB SUMMARY

The Program Manager role will provide technology execution and leadership for strategy and management over the groups Lab systems environments. The program manager will provide leadership and execution expertise in systems architecture analyzing business requirements, developing application initiatives, and managing a growing backlog of tasks for the LIMS engineering and support teams. In this key role, you will be charged with helping manage technology development focused on delivering state-of-the-art technology lab solutions. The ideal candidate will have strong leadership skills and will interface with the engineering teams and broader business alike to align business priorities with technical initiatives.

ESSENTIAL RESPONSIBILITIES

• Manage the lean application development backlog and ongoing feature development team through changing work requirements and priorities, demanding deadlines, operational crisis situations, as well as being able to keep pace with multiple concurrent priorities.
• Develop a 3-year roadmap for all key lab systems and achieve results that have cross-functional, cross-district and System impact.
• Lead and deliver complex software projects to business specifications on time and within budget.
• Drive communication consensus with key internal and external customers, ELT and Board regarding applications.
• Make decisions regarding the functionality of our lab systems, adopting a strategic approach that aligns with the long-term roadmap.
• Ensure support teams follow best practices and agile methodologies.
• Identify and mitigate risks related to application development, delivery, and operations.
• Implement strategies to ensure security and compliance with relevant regulations.
• Establish and implement quality assurance and testing processes to ensure the reliability and performance of applications.
• Lead the establishment and continual improvement of application performance metrics to measure health and status of critical systems.
• Collaborate with multi-functional teams to ensure seamless integration of IT solutions across the enterprise.

SUPERVISION

• Supervision and oversight of incumbents

MINIMUM QUALIFICATIONS

• Bachelor's degree in Computer Science, Management or related degree.
• 10 years of demonstratable experience in an program/project management role.
• Minimum of 5 years' experience managing a diverse application or support team.
• Preferred experience managing LIMS platforms.
• Transformational and consolidation experience a strong plus.
• Experience managing off-shore development and support teams.
• Deep project management back ground coordinating development team to achieve business objectives.

PHYSICAL DEMANDS

• Sitting for extended periods of time
• Dexterity of hands and fingers to operate a computer keyboard, mouse and to handle other
• communications/computer components
• Occasionally lift and/or move up to 25 pounds.
• Potential exposure to odors, fumes, airborne particles, hazardous chemicals, and microbiological pathogens
• Noise level varies from quiet to loud.
• Temperature varies from hot to cold.
• Interactive and fast-paced team-oriented tasks

BENEFITS:

• Progressive 401k Retirement Savings Plan
• Employer Paid Short- Term and Long-Term Disability, and Life Insurance
• Group Medical
• Tuition Reimbursement
• Flexible Spending Accounts
• Dental
• Paid Holidays and Time Off

Certified Group values diversity in its workforce. The company is firmly committed to a policy of Equal Opportunity and will administer its policies in a manner that treats each employee and applicant for employment on the basis of merit. Certified Group will take affirmative action to seek out qualified applicants without regard to race, color, religion, sex, national origin, age, handicap, or veteran status.