Undergraduate Admissions Student Information Services Representative, Slate

George Washington University

United States, D.C., Washington

Apr 08, 2025

I. JOB OVERVIEW

Job Description Summary:	The GW Office of Undergraduate Admissions is dedicated to guiding thousands of students from around the world through the admissions process each year. The goal of the Office of Undergraduate Admissions is to create a class of students who will pursue academic excellence, thrive in our dynamic environment, and make lasting contributions to GW and the world. The Office of Undergraduate Admissions is seeking an Undergraduate Admissions Student Information Services Representative, Slate. Responsibilities include: Learn and work within the university's key systems, including the student information system (SIS=Banner), customer relationships management system (CRM= Slate) to process prospective student inquiries and application materials. Performs manual data entry, opens and sorts mail, and scans & indexes documents and performs research as necessary. Provides customer service to prospective students and their families as well as other internal and external constituents, responding to inquiries via phone or email. Reviews and verifies data to ensure data integrity. Runs comprehensive queries in Slate as a quality control measure to ensure data accuracy. Evaluates complex issues in application materials and student records, identifies discrepancies, and provides support and possible resolutions. Interprets and applies university policies and procedures applicable to services and functions of the Office of Undergraduate Admissions. Attends staff and division-wide meetings and assists with special projects as needed. Performs other related duties as assigned. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position. Position is based on GW's Foggy Bottom campus. This position occasionally assists with work in the evening and on weekends depending on the processing load at high volume times of the year.
Minimum Qualifications:	Qualified candidates will hold a high school diploma/ GED, or, a Bachelor's degree or higher in a relevant area of study. Degree must be conferred by the start date of the position. Degree requirements may be substituted with an equivalent combination of education, training and experience.
Additional Required Licenses/Certifications/Posting Specific Minimum Qualifications:
Preferred Qualifications:	Strong attention to detail and a commitment to data accuracy Excellent organizational and time-management skills Customer service experience and strong communication skills (verbal and written) Willingness to learn and apply new technologies and processes Familiarity with data systems such as Slate, Banner or other CRM/SIS platforms (training provided) Experience with data entry, reporting, or administrative support in a professional or educational setting is desired Problem-solving skills and the ability to work independently while collaborating with a team
Hiring Range	$17.75 - $21.95
GW Staff Approach to Pay	How is pay for new employees determined at GW?

Healthcare Benefits

GW offers a comprehensive benefit package that includes medical, dental, vision, life & disability insurance, time off & leave, retirement savings, tuition, well-being and various voluntary benefits. For program details and eligibility, please visit https://hr.gwu.edu/benefits-programs.

II. JOB DETAILS

Campus Location:	Foggy Bottom, Washington, D.C.
College/School/Department:	Enrollment Management
Family	Enrollment Services
Sub-Family	Generalists
Stream	Service and Support
Level	Level 1
Full-Time/Part-Time:	Full-Time
Hours Per Week:	40
Work Schedule:	Monday through Friday, 9:00am to 5:30pm, with occasional nights and weekends. Schedule may vary.
Will this job require the employee to work on site?	Yes
Employee Onsite Status	On-campus (in person)
Telework:	No
Required Background Check:	Criminal History Screening, Education/Degree/Certifications Verification, Social Security Number Trace, and Sex Offender Registry Search
Special Instructions to Applicants:	Employer will not sponsor for employment Visa status
Internal Applicants Only?	No
Posting Number:	S013664
Job Open Date:	04/08/2025
Job Close Date:
If temporary, grant funded, Sponsored Project funded or limited term appointment, position funded until:
Background Screening	Successful Completion of a Background Screening will be required as a condition of hire.
EEO Statement:	The university is an Equal Employment Opportunity employer that does not unlawfully discriminate in any of its programs or activities on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or on any other basis prohibited by applicable law.