IT Manager of Installation & Maintenance

• Supervise Installation and Maintenance Technicians, including task assignment, scheduling, and performance monitoring.
• Develop training plans, policies, processes, and services to support team operations.
• Coordinate with the Assistant Director of Enterprise Infrastructure Operations to ensure task completion aligns with technical and safety standards.
• Collaborate with Construction Project Managers and Telecommunications Engineers to propose and adhere to project schedules.

• Manage building telecommunications room maintenance, construction issues, and problem resolution at IT locations.
• Monitor facilities-related problem calls and coordinate with Facilities Services.
• Plan and budget for building updates in collaboration with the Assistant Director of Enterprise Design and Construction.

• Prepare and present reports on network reliability, maintenance costs, and key performance metrics.
• Ensure adequate inventory of materials for installation, repairs, and replacements, charging materials to appropriate accounts.
• Provide management support and ensure proper material usage by technicians.

• Develop methods and procedures for installation, maintenance, and infrastructure improvements.
• Lead complex projects involving installation, repair, reconfiguration, and equipment removal.
• Serve as the liaison between vendors, users, and stakeholders to ensure successful project execution.

• Review and improve staff operations related to network and telecommunications equipment.
• Enhance workflows to improve efficiency and reduce costs.
• Enforce departmental security policies, including key, vehicle, and data security.

• Research and recommend network management tools, testing equipment, and automated systems for performance analysis and problem resolution.
• Develop processes for utilizing monitoring tools to enhance security and network performance.

• Perform additional responsibilities as required to support departmental and organizational goals.

1. High School Diploma/ GED and seven (7) years of relevant professional experience or an Associate's degree and five (5) years of relevant professional experience or a Bachelor's degree and three (3) years of relevant professional experience.
2. One year in a supervisory and/or progressively responsible management role.
3. Experience with effectively communicating written technical information, both in one-on-one and group settings, as demonstrated in application materials.
4. Demonstrated experience in the installation, configuration, problem diagnosis, and repair of telecommunication systems in at least three (3) of the following areas:
   1. Telecommunication Systems: Analog, digital, fiber optic, and coaxial electronic circuitry and equipment.
   2. Networking Equipment: LAN (Layer 2) equipment, WAN (Layer 3) equipment, remote access concentrators, modems, video transport equipment, load balancers, firewalls, IDS/IPS equipment, and other networking hardware.
   3. Wireless Communications: Radio frequency, satellite, and microwave communications systems and equipment.
   4. Data Network Transport: Technologies including Ethernet (100BaseT, 1000BaseT, 1000BaseTX), ISDN, ATM, T1, DS3, Frame Relay, SONET, etc.
   5. Telephony Equipment: Analog, digital, and VoIP handsets, PBX systems, and other telecommunication devices.
   6. Networking Media: Coaxial cable, twisted pair, and fiber optic technologies, adhering to industry standards such as TIA-568A, TIA-569, TIA-570, TIA-606, TIA-607, BICSI TDMM, and the National Electric Code.
5. Experience with calibrating and using complex electronic test equipment, network monitoring and diagnostic tools, and physical plant monitoring tools as evidenced in application materials.
6. Experience interpreting and analyzing building system blueprints to diagnose and resolve networking and physical infrastructure problems as evidenced in application materials.

1. Associate's degree with seven (7) years of relevant professional experience, or a bachelor's degree with five (5) years of relevant professional experience.
2. Five (5) years of experience in a supervisor or progressively responsible management role.
3. Certifications: BICSI Technician, Systimax Installation and Maintenance, and/or other relevant professional certification in networking such as Microsoft, Cisco, or equivalent.
4. Experience with establishing and maintaining effective working relationships with department, peers, and team members involved in maintenance activities and decision making as evidenced in application materials.

In addition to the online application, the following documents are required to be considered for this position:

• Cover letter describing how you meet the required and preferred qualifications.
• Resume.
• List of three (3) professional references.

Only complete applications will be considered.

Application review begins Friday, April 18, 2025 and will continue until a qualified pool of applicants are identified.