Unified Communications Engineer I

UCF IT:

UCF IT is the central information technology organization at the University of Central Florida, providing technology services and support to faculty, staff, and students. Reporting to the Vice President for Information Technology and Chief Information Officer, UCF IT comprises several key departments, including Infrastructure & Operations, Telecommunications, Enterprise Application Development, Information Security, Instructional Resources, and Client Services. UCF IT collaborates with university stakeholders through governance frameworks and advisory committees to ensure alignment with UCF's strategic goals. With a focus on innovation, security, and excellent service delivery, UCF IT supports the university's mission of teaching, learning, research, and community engagement.

For more information about UCF IT, visit https://it.ucf.edu.

The Opportunity:

UCF IT seeks applicants for a Unified Communications Engineer I. The Unified Communications Engineer I will be responsible for providing technical support for Office 365 issues, managing office 365 environments, troubleshooting and resolving problems related to Office 365 applications, and implementing configurations and updates. Daily tasks will include responding to support requests, performing administrative tasks related to Office 365, and ensuring that all systems are operating efficiently and effectively.

This is an Auxiliary funded position. Employment is subject to availability of funding and may cease at the time funding for this employment is depleted.

Responsibilities:

• Microsoft 365 Administration: Day-to-day operations of the Microsoft 365 environment, including Exchange Online, SharePoint Online, and Microsoft Teams.

• Technical Support: Provide tier 1 technical support for Microsoft 365-related issues, acting as the first point for problems that require troubleshooting and resolution.

• Training and Documentation: Develop and deliver training sessions for end-users and IT staff on Microsoft 365 capabilities, best practices, and new features.

• Stay up to date with the latest industry trends and advancements to drive continuous improvement.

• Other duties as assigned.

Minimum Qualifications:

Bachelor's degree; or High School Diploma (or equivalent) and 4 years of relevant work experience in lieu of degree, or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219. Click here for more information

Preferred Qualifications:

• 1+ year of experience in managing and supporting Microsoft 365 environments. Understanding of Microsoft 365 architecture and service capabilities.

• Proficiency in PowerShell scripting for automation and management tasks.

• Bachelor's degree in Information Technology, Computer Science, or related field is preferred but not required.

• Knowledge of IT Service Management and ITIL, preferably using Service Now - Incidents, Tasks, Problems, Knowledge, CMDB, Reporting, Dashboards.

• Proven track record to manage support and request tickets within SLAs, and drive Microsoft support cases to closure.

Key Skills:

• Ability to work independently as well as part of a team.

• Excellent customer service skills.

• Strong business communication skills.

• Ability to navigate a complex organization.

Special Instructions to the Applicants:

This is an Auxiliary funded position. Employment is subject to availability of funding and may cease at the time funding for this employment is depleted.

Are you ready to unleash YOUR potential?

As a next-generation public research university and Forbes-ranked top employer in Florida, we are a community of thinkers, doers, creators, innovators, healers, and leaders striving to create broader prosperity and help shape a better future. No matter what your role is, when you join Knight Nation, you'll play an integral role at one of the most impactful universities in the country. You'll be met with opportunities to connect and collaborate with talented faculty, staff, and students across 13 colleges and multiple campuses, engaging in impactful work that makes a positive difference. Your time at UCF will provide you with many meaningful opportunities to grow, you'll work alongside talented colleagues on complex projects that will challenge you and help you gain new skills and you'll have countless rewarding experiences that go well beyond a paycheck.

Working at UCF has its perks!UCF offers:

• Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program

• Paid time off, including annual and sick time off and paid holidays

• Retirement savings options

• Employee discounts, including tickets to many Orlando attractions

• Education assistance

• Flexible work environment

• And more...For more benefits information, view the UCF Employee Benefits Guide.

Dive into our Total Rewards Calculator to discover the diverse selection available to you, giving you a glimpse into the benefits that together shape your comprehensive rewards package at UCF.

Unless explicitly stated on the job posting, it is UCF's expectation that an employee of UCF will reside in Florida as of the date the employment begins.

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As a Florida public university, the University of Central Florida makes all application materials and selection procedures available to the public upon request.

UCF is proud to be a smoke-free campus and an E-Verify employer.

If an accommodation due to a disability is needed to apply for this position, please call 407-823-1336 or email onac@ucf.edu.