Administrative Support Specialist - Journey

The mission of the Office of Student Financial Aid is to offer a comprehensive financial aid program that attempts to meet the financial needs of all university students, utilizing aid programs from all sources students are believed to be eligible, designing financial aid packages in ways which assist students in achieving a quality education and support their academic objectives. Further, to remain eligible to participate in all available funding sources by maintaining compliance and providing data to funding sources and campus partners.

Public Contact - 10%
This staff member composes letters and emails to students, or calls students and/or parents. The position will often be required to explain the documents required by the Office of Student Financial Aid and the financial aid application process in general. The position frequently uses and may sometimes make recommendations about the content and structure of standardized letters, forms, and office publications used in communication with students. This staff member also helps with large mailings sent by the Office of Student Financial Aid. This staff member also serves as back-up when needed for the front desk and call center. The position needs to be well versed in financial aid procedures to be able to answer most questions and know where best to direct each student.

Administrative Duties - 10%
This position helps keep student files up to date by alphabetizing and filing paperwork in student files as needed.

Special Projects - 5%
This position helps with special assignments as needed. The position may be asked from time to time to work reports generated by the student financial aid Banner system to help in resolving issues that may arise.

Data Entry - 75%
This position is responsible for making sure that all documents that are submitted to the Financial Aid Office are scanned into the Banner Financial Aid system and indexed as complete or incomplete. Processing records is the major activity for this position. The staff member reviews all incoming documents (examples, not all inclusive: IRS income forms, financial aid transcripts, Social Security Administration documents, military leave and earnings statements, Veteran's Administration benefits letters, letters from students, faculty members, and/or parents, Parent Loan applications) that pertain to a student's financial aid application. The position records the receipt of the document, reviews it for completeness, and compares it with information already contained on the student's financial aid data base record. The position determines the next step for that student's application. The position must review student records for completeness and follow up as required. Approve records for the awarding of financial aid funds and pass file onto the appropriate administrator, or hold file as incomplete until student requirements have been met. It is particularly critical that records are processed in an accurate and timely fashion. A student cannot be awarded financial aid funds until these basic steps are completed. Errors in processing can result in state audit/federal program review exceptions/findings, and/or financial liability to the University. Errors can result in poor public relations with clients.

High school diploma or equivalency and one year of related office experience; or equivalent combination of training and experience.

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If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on budget, UNC salary administration, and/or candidate qualifications.

East Carolina University is committed to workforce success and cultivating a culture of care for our employees. ECU prohibits unlawful discrimination and harassment based on race/ethnicity, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, disability, political affiliation, and veteran status. All qualified applicants will receive consideration for employment without regard to their protected veteran status or disability.

Individuals requesting accommodation under the Americans with Disabilities Act Amendments Act ( ADAAA) should contact the ADA Coordinator at (252) 737-1018 (Voice/ TTY) or ADA-Coordinator@ecu.edu.

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. ECU participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. If highest degree earned is from an institution outside of the U.S. and its territories, final candidates are required to have their degree validated as equivalent to the degree conferred by a regionally accredited college or university in the U.S.

If you experience any problems accessing the system or have questions about the application process, please contact the Department for People Operations, Success, and Opportunity at (252) 328-9847 or toll free at 1-866-489-1740 or send an email to employment@ecu.edu. Our office is available to provide assistance Monday-Friday from 8:00-5:00 EST.