Customer Service Representative I

City/State

Work Shift

Overview:

AvMed, a division of Sentara Health Plans in the Florida market, is hiring a Customer Service Representative I. This is a remote position however candidates must reside in the Miami area in Florida.

Hours of operations are Monday- Friday from 11:30am to 8:00pm. Must be flexible to work on Saturdays with a weekend rotation.

Responsible for all areas of customer service as it pertains to research and resolution of telephone inquiries from members or patients. Primarily responsible for handling incoming calls to effectively address issues related to either member eligibility, plan prescription benefits, and claim payment issues or patient services needs such as updating billing information, establishing payment plans, resolving payment inquiries, or patient scheduling. Provide quality service and customer satisfaction through effective communication and education.

Education:

• High School diploma.

Experience:

• 2 years of customer service experience required.
• Prior Data Entry exposure.
• Bilingual English/ Spanish preferred.

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission "to improve health every day," this is a tobacco-free environment.

For positions that are available as remote work, Sentara Health employs associates in the following states:

Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.