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Telephone Operator III (2985)

SIU Medicine
$18.96 - $20.86 Hourly
medical insurance, dental insurance, life insurance, paid time off, paid holidays, sick time, extended sick time, tuition reimbursement, 403(b), retirement plan
United States, Illinois, Springfield
May 20, 2025
Description Supervises the telephone operator employees who will answer incoming calls to the School of Medicine and all incoming calls to SIU Healthcare, determine the person/area best able to handle the caller's needs and transfer the call to the appropriate number. Ability to monitor and assist in answering the incoming calls to the School of Medicine and SIU Healthcare, when needed, determine the person/area best able to handle the caller's needs and transfer the call to the appropriate number. SIU School of Medicine does not participate in the E-Verify program. Employment eligibility will be verified in accordance with application state and federal laws. Examples of Duties Serves as supervisor for area 60% - Selects, trains, and establishes work schedules for phone operators. - Prepares evaluations - Approves time off and arranges for service coverage for absent employees. - Responsible for establishing procedures and/or policies and revising current policies/procedures when needed - Excellent communication with staff and conveying information to the employees - Continued observation of staff. 15% Maintains centralized database information and inputs provider information into central database to maximize routing of calls. 13% Provide general information to callers concerning appropriate university offices, location of university events, and other information as requested by the callers. 11% Responds to all incoming and interoffice calls and transfer's callers to appropriate parties. Informs departments on feedback of accessibility to calls 1% Performs other duties as assigned. Qualifications High school diploma or equivalent. Two (2) years (24 months) of experience in the operation of telephone equipment comparable to that of the unit in which the position is located. Supplemental Information If you require assistance, please contact the Office of Human Resources at hrrecruitment@siumed.edu or call 217-545-0223 Monday through Friday, 8:00am-4:30pm. *The mission of Southern Illinois University School of Medicine is to optimize the health of the people of central and southern Illinois through education,* *patient care,* *research and service to the community.* The SIU School of Medicine Annual Security Report is available online at https://www.siumed.edu/police-security. This report contains policy statements and crime statistics for Southern Illinois University School of Medicine in Springfield, IL. This report is published in compliance with Federal Law titled the "Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act." Southern Illinois University School of Medicine is an Affirmative Action/Equal Opportunity employer who provides equal employment and educational opportunities for all qualified persons without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, protected veteran status or marital status in accordance with local, state and federal law. Pre-employment background screenings required.