Print Services Associate

• CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally through Workday.

• CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday.

• If you are NOT a current employee or student, please click "Apply" and complete the application process for external applicants.

JOB DESCRIPTION AND POSITION REQUIREMENTS:

Penn State Multimedia and Print Center is seeking a Print Services Associate. This is an in-person position at University Park Campus and is responsible for meeting with faculty, staff and students to discuss, recommend and evaluate their printing and mailing needs. This position is defined as floating and is assigned to work in the Multimedia and Print Center. Based on the University's organizational needs in the future, the position may be assigned to support other work areas.

Print Services Associates discuss and advise customers on print and mail services. Responsibilities include reviewing print and mail project requests, determining feasibility, estimating costs; coordinating and monitoring production; troubleshooting issues and facilitating resolutions; completing business transactions; may process passport applications.

• Provide customer advice on print services and project feasibility; ensure understanding of customer vision, needs, and requirements; advise on copyright clearance, image design, materials, binding options, etc.; create estimates detailing costs and production timelines

• Schedule and coordinate production operations; set priorities; monitor project status; ensure product quality and timely delivery

• Review customer mailing projects and requests; design and create personalized mail; prepare and process mailing lists; determine and explain cost-effective mailing options; maintain postal knowledge proficiency

• Collaborate with University departments and external agencies/vendors to accomplish business objectives

• May serve as Passport Acceptance Agent; take photographs, review applications for accuracy, accept payment, complete logs, process package

• Respond to mail/production technician questions and concerns; troubleshoot issues; facilitate resolutions

• Coordinate equipment repair/maintenance; research, identify and recommend new equipment, software, and hardware; maintain inventory

• Prepare reports documenting information accounting for delays, difficulties, or cost estimate changes

• Maintain and monitor budgets; complete business transactions such as payroll, standing orders, invoices, and other financial forms

Education and Experience:

Minimum requirement is an Associates degree plus four (4) years of relevant experience. Or, an equivalent combination of education and experience.

• Excellent organization and communication skills

• Ability to handle multiple projects at once

• Ability to work in a fast-paced and deadline-driven environment

• Familiarity with production management database operation

• Experience with PDFs and Windows environment (required)

• Prior experience in a commercial print environment (required)

Additional Information: Please submit a cover letter and resume with your application.

The Pennsylvania State University is committed to and accountable for advancing equity, respect, and belonging in all its forms. We embrace individual uniqueness, as well as a culture of belongingthat supports both broad and specific equity initiatives, leverages theeducational and institutional benefits of inclusion in society, and provides opportunities for engagement intended to help all members of thecommunity thrive.We value belonging as a core strength and anessential element of the university's teaching, research, and servicemission.

The salary range for this position, including all possible grades is:

Salary Structure - additional information on Penn State's job and salary structure.

CAMPUS SECURITY CRIME STATISTICS: