Senior Business Technology Analyst
 Sacramento Municipal Utility District | |
 United States, California, Sacramento | |
 Apr 03, 2025 | |
|
Apply now Title: Senior Business Technology Analyst Department: Business Intelligence & Operations Support Location: Sacramento, CA, US, 95817-1899 Category: Miscellaneous Minimum Pay Rate:$114,712.00 Maximum Pay Rate:$151,985.60 Apply by Date: Posting Type:Open SMUD's Customer Intelligence team is dedicated to centralizing advanced data analytics within the Customer & Community Services (CCS) unit to improve operational excellence and enrich the customer experience. As part of the Business Intelligence and Operations Support (BIOS) team, this role will provide valuable analysis and technical support to various groups, including Customer Success, Customer Experience, and Customer Operations & Assistance. The overarching goal is to foster effective program and solution delivery that addresses the diverse needs of the customers we serve. Our team is committed to using analytical precision to create effective, customer-focused solutions, employing tools such as artificial intelligence (AI), machine learning (ML), regression analysis, and other statistical techniques. We are dedicated to evolving the CCS data and analytical ecosystems to meet the diverse needs of the business. By prioritizing robust data management and advanced dashboarding, we enhance our capability to report on and monitor key metrics. Through these efforts, we tackle vital business challenges and ensure that our data-driven decisions align with strategic objectives, ultimately leading to better outcomes for our customers. Purpose
Provides analytical support to assigned business units and associated systems, applications, and activities by applying business and information technology solutions to a broad range of business unit processes and applications; functions as a specialist in one or more areas such as systems analysis, application development, or application support; acts as a local system administrator; performs table configuration and maintenance of software systems used to support business applications pertinent to the business unit. Nature and Scope
This series describes classes assigned to Departmental Business Units. The primary focus of these classes is to support business unit systems, applications, and activities where depth of knowledge of business unit functions and processes are critical to job success. Business Technology Analysts function as IT business specialists where breadth of experience and knowledge in one or more areas of lT work such as systems analysis, application development, or application support are used in the development, management and maintenance of business unit systems and applications. This is the advanced journey or lead level of the series requiring knowledge of more complex business systems involving advanced technical features; serves as business unit subject matter expert and lead on major projects reviewing completed work for compliance to unit, department, or SMUD standards. May serve as the business unit project manager on major business unit projects. Duties and Responsibilities
Required Education
Required Experience Qualifications
Five or more (5+) years of experience developing and supporting major information or business technology systems related to the business unit being supported. Knowledge Of
Principles and practices of lead supervision; principles and techniques of project management principles; advanced principles and concepts of data management; specialized business unit work processes and fundamentals; complex concepts of IT system applications, including desktop, client-server and mainframe environments; centralized and distributed concepts; complex analytical methods and research techniques; methods and techniques of troubleshooting and problem resolution; principles of project planning and scheduling; complex system development life cycles; advanced business system design methods and techniques; advanced methods and techniques of application development and integration; advanced database design theory and implementation; principles of data retrieval and reporting; information processing hardware, software, and data communications; pertinent SMUD and departmental policies, procedures, and standards; office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, and databases. Skills To
Direct staff in a lead capacity; oversee complex IT system environments; prepare budget estimates and resource allocations; write functional design specifications, policy and reports documentation; conduct feasibility studies; provide effective consultation to users/clients; apply analytical thinking to resolve business and IT application problems; develop, test, and implement IT applications; learn new and existing IT technologies, tools and methods to support and develop business applications; translate technical terminology into non-technical terms; work independently or in a team atmosphere to develop and support IT business applications; manage and organize workload on several projects simultaneously; prepare reports and make presentations; communicate effectively orally and in writing internally/externally; establish and maintain effective working relationships internally/externally. Desirable Education
Bachelor's or Master's Degree in Computer Science, Business Administration, Economics, or Finances related field. Desirable Qualifications
Physical Requirements
Applicants must be able to perform the essential job functions with or without a reasonable accommodation. Sacramento Municipal Utility District (SMUD) - Who We Are As the nation's sixth-largest community-owned electric service provider, we're proud of our reputation as one of the best places to work in Sacramento. Our employees tell us in our engagement surveys they're "Happy, satisfied and engaged" which helps create a workplace that best serves our customers.Sacramento was named as the 2nd happiest place to work in America by Forbes Magazine. Lake Tahoe, San Francisco and the world-renowned Napa Valley are within easy driving distance of our locations. Our Commitment to Diversity & Inclusion SMUD celebrates diversity, and inspires an inclusive culture based on trust and respect to create belonging and connection among our employees, customers, and communities. By working together, we are powering positive, equitable opportunities for all. We aspire to be a workplace where you can be yourself, achieve your best, and thrive together. An example of our commitment to Diversity, Equity, Inclusion, and Belonging is when SMUD signed the California Equal Pay Pledge in 2020. This requires equal pay for employees who perform "substantially similar work," when viewed as a composite of skill, effort, and responsibility at the time those employees started within that classification. As such, initial hiring salary range is not subject to negotiation and salaries will vary over time based on performance. SMUD is proud to be an equal opportunity employer. We do not discriminate in employment decisions on the basis of race, color, religion, gender (including pregnancy), national origin, political affiliation, sexual orientation, gender identity or expression, marital status, disability, genetic information, age, veteran status, or any other applicable legally protected characteristic. All employment decisions are made on the basis of individual qualifications, merit, and business needs and interests. Why Sacramento, California? The capitol of California, Sacramento is the state's sixth-largest city, and the 35th largest in the U.S. Local universities include California State University, University of the Pacific's McGeorge School of Law, and the University of California, Davis and several competitive community colleges. The UC Davis Medical Center, a world-renowned research hospital, is one of more than a dozen hospitals and shared services centers in the Sacramento region. Part of the agriculturally-rich Central Valley, Sacramento is at the forefront of the farm-to-fork food movement. Northern California is home to some of the country's top technology companies, including Google and LinkedIn, and a multitude of startups in many industries. Sacramento is home to the NBA Kings, the River Cats (AAA baseball), the Republic FC (soccer) and the San Francisco Giants, NBA Warriors and NFL 49er's aren't far away. Sacramento offers an affluent liberal arts community with Broadway, Mondavi Center, Crocker Museum and summer musical theater to name a few. Hybrid Work SMUD provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. SMUD complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. SMUD expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of SMUD employees to perform their expected job duties is absolutely not tolerated. Req ID: 2094 Apply now | |