Business Transformation, Senior Operations Analyst

Qualifications you'll bring:

• Master's degree in a relevant field or equivalent advanced practical experience.
• Advanced business analysis certification (e.g., CBAP, PMP) is preferred.
• Relevant fields of study include business analytics, core admin operations, information technology, or related disciplines.
• Required: 5+ years' experience working in business process improvement or operations-focused roles.
• Preferred: 8+ years' experience working in Health Care, in an operations-focused role.
• Demonstrated expertise in understanding and meeting complex customer needs.
• Advanced analytical and problem-solving skills, with the ability to think strategically and identify potential issues or risks.
• Proven ability to lead and coordinate large-scale projects and meet stringent deadlines.
• Ability to adapt to rapidly changing business environments and requirements.
• Extensive experience in user acceptance testing, preferably in a business operations or process improvement role.
• Exceptional attention to detail and the ability to work with highly complex systems and processes.
• Superior communication skills, both written and verbal, with the ability to explain technical concepts to senior non-technical stakeholders.
• Strong organizational skills, with the ability to prioritize tasks and meet deadlines in a high-pressure environment.
• Curiosity to foster innovation and pave the way for growth
• Humility to play as a team
• Commitment to being the difference for our customers in every interaction

Preferred Job Skills:

• Expertise in creating advanced process models and workflows.
• Ability to create sophisticated visual representations of data to communicate insights effectively.
• In-depth knowledge of business process improvement methodologies, such as Lean Six Sigma.
• Extensive familiarity with Agile and Scrum methodologies.
• Advanced skills in SQL for querying databases.
• Significant experience with BI tools like Tableau, Power BI.
• Experience with Azure Dev Ops for portfolio management and work tracking

Your key responsibilities:

• Strategic Planning: Engage in high-level strategic planning and decision-making, taking charge of developing long-term operational strategies and uncovering transformative opportunities for improvement. Address complex, high-impact challenges using advanced analytical techniques, data modeling, statistical analysis, and other sophisticated approaches.
• Leadership and Influence: Lead projects and teams with authority, providing invaluable guidance and mentorship to team members. Skillfully manage multiple projects simultaneously, ensuring timely and successful delivery of results. Oversee the implementation of operational changes, guaranteeing alignment with organizational goals. Drive business operations forward, streamlining and enhancing organizational policies and procedures. Present findings and recommendations to senior management and stakeholders with compelling influence and clarity.
• Outcome-Driven Focus: Prioritizes achieving measurable outcomes that align with the organization's strategic objectives. While understanding business needs remains foundational, the focus extends beyond identifying needs to driving impactful results. This includes drafting business cases, defining objectives and key results (OKRs), and conducting impact analyses that connect initiatives directly to business performance. The role actively supports the coordination of initiatives to deliver outcomes that contribute to MVP's long-term growth and transformation goals.
• Requirement Gathering: Works closely with stakeholders to gather and document business requirements. Translate conceptual user requirements into clear, detailed functional requirements. Develop and coordinate plans with stakeholders based on MVP's needs and requirements.
• Process Analysis and Digital Optimization: Focuses on understanding, analyzing, and improving business processes through a digitally oriented mindset. Leverage all available tools, technologies, and data-driven methodologies at MVP's disposal to identify inefficiencies, eliminate waste, and drive continuous improvement. A key part of this role is asking critical 'why' questions to challenge assumptions, ensuring we are not simply iterating on processes that no longer serve the organization or its stakeholders. This mindset prevents unnecessary complexity and promotes purpose-driven process improvements. The Senior Operations Analyst also documents current processes, identifies gaps, and actively promotes a culture of innovation and process excellence through continuous improvement and digital transformation.
• Solution Development and Business Process Re-Engineering: Focuses on developing solutions that are not only effective but strategically aligned with MVP's business objectives. This includes applying principles of business process re-engineering to fundamentally rethink and redesign processes where necessary, ensuring solutions are efficient, scalable, and future-ready. Partner closely with Business Architecture to evaluate the organization's existing assets, identify opportunities for optimization, and ensure that solutions are designed with a holistic view of MVP's operational landscape. This collaborative approach helps drive sustainable improvements that serve both immediate needs and long-term strategic goals.
• Stakeholder Communication: Stakeholder Management: Manages relationships with key stakeholders across MVP, fostering collaboration and ensuring alignment with business objectives. Proactively identify and manage conflicts, balancing competing priorities with professionalism and strategic insight. This role requires strong situational awareness to influence effectively within complex stakeholder environments while maintaining a focus on delivering value. They understand the network map of decision makers and accountable parties in order to effectively leverage them.
• User Acceptance Testing: Responsible for applying and driving the consistent application of MVP's UAT framework. Work closely with cross-functional teams and subject matter experts to develop comprehensive test plans that align with business objectives and project requirements. Lead the execution of UAT, proactively managing the testing process, tracking progress, and overseeing the resolution of any defects identified. The role also includes providing process training on the UAT framework and supporting end-users to ensure a smooth transition and successful adoption of new systems and processes.
• Other duties as assigned by leadership.
• Contribute to our humble pursuit of excellence by performing various responsibilities that may arise, reflecting our collective goal of enhancing healthcare delivery and being the difference for the customer.

Where you'll be:

Remote based in NYS

Pay Transparency
MVP Health Care is committed to providing competitive employee compensation and benefits packages. The base pay range provided for this role reflects our good faith compensation estimate at the time of posting. MVP adheres to pay transparency nondiscrimination principles. Specific employment offers and associated compensation will be extended individually based on several factors, including but not limited to geographic location; relevant experience, education, and training; and the nature of and demand for the role.

We do not request current or historical salary information from candidates.
MVP's Inclusion Statement
At MVP Health Care, we believe creating healthier communities begins with nurturing a healthy workplace. As an organization, we strive to create space for individuals from diverse backgrounds and all walks of life to have a voice and thrive. Our shared curiosity and connectedness make us stronger, and our unique perspectives are catalysts for creativity and collaboration.

MVP is an equal opportunity employer and recruits, employs, trains, compensates, and promotes without discrimination based on race, color, creed, national origin, citizenship, ethnicity, ancestry, sex, gender identity, gender expression, religion, age, marital status, personal appearance, sexual orientation, family responsibilities, familial status, physical or mental disability, handicapping condition, medical condition, pregnancy status, predisposing genetic characteristics or information, domestic violence victim status, political affiliation, military or veteran status, Vietnam-era or special disabled Veteran or other legally protected classifications.

To support a safe, drug-free workplace, pre-employment criminal background checks and drug testing are part of our hiring process. If you require accommodations during the application process due to a disability, please contact our Talent team at hr@mvphealthcare.com.

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