Front Desk Attendant- The Inn at SentryWorld

Sentry Insurance
United States, Wisconsin, Stevens Point
1800 North Point Drive (Show on map)
Apr 03, 2025
At The Inn at SentryWorld, our business is about people and the relationships we build. Our atmosphere is welcoming. And our team is genuine, dedicated, and insightful when it comes to delivering excellent service. If you enjoy forming long lasting connections join out Front Desk team. As our Front Desk Attendant, we'll count on you to create an exceptional first impression and luxury experience for all our guests. What You'll Do Provide guests with a friendly and efficient check-in confirming guest information, verifying room rate, selecting room, coding electronic keys, providing welcome packet, and providing directions to room. Provide detailed and accurate information in person or over the phone regarding hotel policies, services, amenities, and special promotions. Assist guest with check-out ensuring room and services are correctly accounted and process payments and post charges to guest accounts. Balance all cash, credit card, and check transactions at the end of each shift. Respond promptly to guest concerns or complaints and communicate outstanding issues that require additional monitoring or follow-up to management in a timely manner. Collaborate with housekeeping and maintenance regarding room counts, room status, maintenance issues, and special requests. What it Takes Age requirement of 21+ required High School Diploma At least 1 year of customer service experience Positive and upbeat personality Strong communication, multitasking and problem-solving skills Maintain high standards of personal appearance, hygiene and grooming, which include compliance with the dress code Ability to work nonstandard hours including nights, weekends and holidays What You'll Receive As a member of our team, you may be eligible to enjoy our rewarding benefits and perks including: Competitive Compensationto reward you for your hard work every day GenerousHoliday Pay, Paid-Time Off and Floating Holidaysfor you to enjoy time "out of the office" Group Medical, Dental, Vision and Lifeinsuranceto encourage a healthy lifestyle 401 (K) matchafter 1 year of service to help fund your future EmployeeDiscountedShift Meals and Golf FreeWellness Center Membership Who You'll Contact Esbeidy Guevara Esbeidy.Guevara@Sentry.com Associate Talent Acquisition Specialist Equal Opportunity Employer SentryWorld is an Equal Opportunity Employer. It is our policy that there be no discrimination in employment based on race, color, national origin, religion, sex, disability, age, marital status, or sexual orientation.