New

Technical Storage Support Engineer

Lenovo
United States, North Carolina, Morrisville
Apr 03, 2025
General Information Req # WD00079843 Career area: Customer Experience Country/Region: United States of America State: North Carolina City: Morrisville Date: Thursday, April 3, 2025 Working time: Full-time Additional Locations: * United States of America - North Carolina - Morrisville Why Work at Lenovo We are Lenovo. We do what we say. We own what we do. We WOW our customers. Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo's continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). This transformation together with Lenovo's world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub. Description and Requirements Description As a Storage Premier Technical Support Engineer , you will be providing support to enterprise customers, using Lenovo storage products under Lenovo's portfolio (DE/DG/DM/DS), in isolating, diagnosing, reproducing, and fixing technical issues in a timely manner. To be successful in this role, you must be a motivated self-starter and self-learner, possess strong customer service and technical problem-solving skills; and be someone who embraces challenges. The ideal candidate will have a deep understanding of Block Storage hardware and software, this includes troubleshooting and resolving complex technical problems, providing technical guidance and advice, and developing and delivering technical training. Responsibilities: Provide technical support to Lenovo customers and partners for a wide range of block storage products and solutions. Troubleshoot and resolve complex technical problems. Provide technical guidance and advice to customers and partners. Develop and deliver technical training. Participate in on-call rotations to provide 24x7 support to customers and partners. Work closely with other support teams, such as product engineering and customer support management, to resolve complex technical issues. Qualifications: Strong understanding of Block hardware, software, and networking. The candidate should be able to define the following concepts and be able to troubleshoot them: Protocols and connectivity: FC, iSCSI, SAS, IB, NVMe Over FC DAS (Direct Attached Storage), Storage Area Network (SAN), and Network Access Storage (NAS) systems Volume Groups, Disk pools, Raid Types Tiering, Thin Provisioning, Deduplication, Compression, Storage Encryption. Data Protection recovery like Snapshots, Mirroring (Synchronous and Asynchronous) Storage OS experience Linux (RHEL, SuSE) VMware Windows Server OS Set up and install multipath drivers Excellent troubleshooting and problem-solving skills. Ability to work independently and as part of a team. Excellent customer service skills. Strong written and verbal communication skills. Bonus Qualifications: Experience with NetApp SANTRICITY software Experience with NetApp ONTAP software We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class. Additional Locations: * United States of America - North Carolina - Morrisville * United States of America * United States of America - North Carolina * United States of America - North Carolina - Morrisville