At Vectra Bank, the Rocky Mountain region is a part of who we are, and we understand why families and businesses choose to live, grow, and play here. Consistently recognized as a Top Workplace by The Denver Post , we offer our customers and employees the best of both worlds: a broad reach and depth of financial resources alongside unparalleled personal attention. At Vectra, we think creatively to shape custom financial solutions for those raising a family or creating the next great local business. We are as passionate about business as we are about success.
We are looking for a Branch Service Manager to provide top notch customer service to our clients and customers at our Bellview Denver Branch . If you are passionate about being part of a community, being a team player, and helping others reach their financial goals, then we are interested in speaking with you!
Essential Functions:
- Responsible to manage the branch service, sales and operations functions to achieve the strategic goals of the branch in coordination with a Branch Manager or Business Center Manager.
- Responsible to perform the following tasks and/or regularly makes substantially weighted recommendations regarding interviewing, selecting, hiring, performance evaluations, advancement and termination of employees.
- Responsible for training, coaching and mentoring employees.
- Provides leadership and training for the sale and referral of bank products and services.
- Responsible to resolve and respond to client service issues, complex client complaints and questions.
- Directs the work of managed employees.
- May schedule and set hours of work.
- Maintains production or sales records for use in supervision and/or performance management of employees, appraises employee productivity and efficiency.
- Recommends promotions or other changes in employee status, handles employee complaints and grievances, disciplines emplo yees.
Qualifications:
- Requires a high school diploma and 2+ years experience in retail banking, sales, new accounts, customer service, loan processes or other directly related experience.
- A combination of education and experience may meet requirements.
- Knowledge of the banking industry, processes, procedures, regulations and products. Knowledge of lending process and procedures.
- Strong customer service, relationships building, sales and management skills.
- Able to handle various client concerns and problems.
- Must have good communication skills, both verbal and written.
- Knowledge of computer programs, i.e. word processing, spreadsheets etc.
- Ability to set and maintain high quality work standards.
- Ability to lead a group.
- Ability to deal effectively with people in various job capacities .
- Excellent problem solving and communication skills.
Benefits:
- Medical, Dental and Vision Insurance - START DAY ONE !
- Life and Disability Insurance, Paid Parental Leave and Adoption Assistance
- Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts
- Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays, and any applicable state holidays
- 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience
- Mental health benefits including coaching and therapy sessions
- Tuition Reimbursement for qualifying employees enrolled in an accredited degree program related to the needs of the business, maximum of $5,250 per calendar year, employees are eligible for the program upon hire
- Employee Ambassador preferred banking products
This position is eligible to earn a base salary in the range of $60,000 - $70,000 annually depending on job-related factors such as level of experience and location.
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BankTalent HQ
Competitive
vision insurance, parental leave, paid time off, tuition reimbursement, 401(k), profit sharing
Apr 02, 2025