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Customer Service Representative, Closing 7PM Shift, Tuesday-Saturday

Standard Heating & Air Conditioning
$22.00 / hr
parental leave, paid time off, retirement plan
United States, Minnesota, Minneapolis
130 Plymouth Ave N (Show on map)
May 14, 2025
We are seeking an experienced, full-time, Customer Service Representative. As the first point of contact for our customers, you will play a crucial role in delivering the exceptional service we're known for. We provide extensive training, competitive pay, eight holidays, paid time off, parental leave, free parking, comprehensive health insurance, and a generous retirement plan match! Essential Duties and Responsibilities: Answer inbound calls & reply to customer inquiries. Promote products, services, & preventive maintenance plans. Schedule service, maintenance, & sales appointments. Make outbound calls. Document customer concerns & resolution. Efficiently route & dispatch on-call Service Technicians as needed. Assist with customer mailings & related projects. Other duties as assigned. Scheduled 40 hours/week, includes Saturday 7AM - 7PM. Requirements: High personal integrity and desire to serve others High school diploma/GED required (college experience or degree a plus) 2+ years of customer service or call center experience Strong verbal and written communication skills Dependable, patient, and compassionate personality Self-motivated with strong organizational ability Strong computer and data entry skills, to include Word, Excel, and Outlook Multi-lingual ability (preferred, not required) Standard Heating, serving the Twin Cities for over 95 years, fosters a dynamic and supportive work environment. We are looking for individuals who are passionate about customer engagement and are eager to learn and grow. If this sounds like you, apply now!