Boarding Clerk / Surgical Services / Full Time / Days / 40 hrs

The Boarding Clerk is responsible for supporting the Mission and Vision of Henry Ford Hospital Medical Center (HFHMC) by scheduling surgical procedures, per policy and guidelines, for all areas of Surgical Services. Works closely with Surgical Services Management for the efficient use of all surgical areas.

As the chosen care delivery model, Relationship Based Care is the foundation of compassionate patient care at HFHMC, supported by all team members. The 6 elements Element 1: Caring and Healing Practice Environment; Element 2: Responsibility for Relationship and Decision Making; Element 3: Work Allocation and Patient Assignments; Element 4: Communication with the Health Care Team; Element 5: Leadership/Management; Element 6: Process Improvement; provides the building blocks for patient care and service delivery within the CHMC organization and the focus of the three primary relationships; self, colleague, and patient. Supports the caring practice and the commitment to co-workers.

Responsibilities:

Essential Functions:

Schedules surgical, endoscopy, outpatient clinic and special procedures accurately, verifying the amount of time given for each procedure.

Supports patient safety and quality efforts by ensuring effective, thorough communication, utilizes safety checklists, confirms laterality and procedure for every case.

Verifies and appropriately enters additional items required for the procedure.

Maintains and facilitates communication with all surgical areas to efficiently plan and organize the OR schedule.

Maintains rapport with physician office staff, acting as a liaison between CHMC and the physician offices.

Coordinates cases with other departments including Radiology, Labor and Delivery and Endoscopy.

Schedules procedures into the correct rooms, depending on resources required for the procedure and available blocked and non-blocked time.

Coordinates procedures with anesthesia availability.

Non-Essential Functions

Generates reports as requested.

Assists the surgical departments with unit clerk duties as needed.

Uses professional telephone communication skills when interacting with patients, visitors, physicians, and employees; must be able to verbally communicate with internal and external hospital customers in a polite, courteous and efficient manner.

Attends educational programs and completes mandatory education requirements.

Assists in maintaining all Joint Commission and other regulatory compliance standards.

Promotes a positive work environment as evidenced by quality service and positive staff attitudes.

Demonstrates and actively promotes an understanding and commitment to the mission of CHMC through performing behaviors consistent with the CHMC Standards of Performance and Code of Ethics.

Supports and conducts oneself in a manner consistent with service expectations.

This position shall have access to and disclose personal health information only when reasonably necessary to perform the designated job related responsibilities. Disclosure and/or use of personal health information for any purpose other than as reasonably necessary for designated job responsibilities is prohibited.

Perform all other duties and assignments as requested. These may include but are not limited to, computer and/or office equipment, special projects and committee assignments.

This position requires the ability to identify age related differences within the persons served and the adjustment of treatment style and expectations as appropriate, including adjustments based on the person’s served cognitive function and learning ability. This will include taking into account their religious and cultural needs and preferences.

• Organization: Henry Ford Rochester Hospital
• Department: Surgical Services Admin 001
• Shift: Day Job
• Union Code: MIROC Service Employees Intl