Channel Development Specialist - Remote, US

Build your best future with the Johnson Controls team

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard - your next great opportunity is just a few clicks away!

What we offer:

Competitive salary

Paid vacation/holidays/sick time

Comprehensive benefits package including 401K, medical, dental, and vision care - available day one

On the job/cross training opportunities

Encouraging and collaborative team environment

Dedication to safety through our Zero Harm policy

What you will do

The Channel Development Specialist (CDS) will interact extensively with the Global Parts Customer Service, Marketing, Materials Management, Operations, and Warranty Administration teams and will be responsible for proactively identifying parts sales opportunities within their base, working with the Channel Development Manager in helping to secure these opportunities and generating profitable growth through quota attainment for the assigned customer base.

THIS POSITION IS NOT ELIGIBLE FOR VISA SPONSORSHIP.

How you will do it

* Maintain ongoing relationships with existing accounts to achieve the sales goals set for each account, increase sales and margin and make calls where and when appropriate.

* Prospect for new sales opportunities via outbound phone, email or other electronic communication.

* Follow up on open quotes to build relationships and win opportunities.

* Utilize Power BI tools to analyze sales trends with current customers to identify sales opportunities and report findings to the Sales Enablement Team.

* Serve as conduit between customers and Parts Hub team members regarding quoting, parts identification, expediting, account status, etc.

* Oversee responses to customer orders and quotation requests for all levels of accounts received via outside salespersons, telephone, e-mail and written correspondence.

* Serve as the primary channel of information regarding marketing and training initiatives and seek to secure customer investment in these opportunities.

* Facilitate product returns and train customers on warranty processing.

* Serve as account administrator and train customers on system tools (including EasyParts.com application).

* Serve as backstop to Customer Service Management Team for escalation of customer issues and seek mutually agreeable resolutions cooperatively within the Global Parts Management Team.

* Distribute frequent customer-facing communications and occasional presentation materials.

* Partner with customers to understand unmet customer needs and conduct voice of the customer (VOC) interviews when appropriate to understand customers' pain points and gain a deep understanding of the markets.

* Fulfill occasional field requirements for customer-specific ad-hoc sales and performance reporting, recommended stock lists, marketing collateral materials, etc.

What we look for

Required

* Bachelor's degree and a minimum of three (3) years of aftermarket parts sales, technical sales or HVAC manufacturing sales experience OR Associate degree and a minimum of six (6) years of aftermarket parts sales, technical sales or HVAC manufacturing sales experience OR an equivalent combination of education and experience.

* Prior experience and proven track record of successfully working remotely showcasing strong self-discipline and the ability to meet deadlines independently.

* Experience using Salesforce.

* Experience using an ERP.

* Proven ability to solve practical problems, develop long-term solutions and effectively communicate resolutions to customers.

* Disciplined self-starter with excellent time management and multitasking skills in a fast-paced sales environment.

* Proficiency using MS Office Suite (Excel, Word, PowerPoint, Outlook).

* This is a remote based role that services accounts on the western half of the US. Work hours are 9:am-6:pm EST.

Preferred

* HVAC manufacturing experience.

* Experience using Power BI.

* Experience developing email mailing lists for marketing purposes