INTAKE COORDINATOR II

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You were meant for Hopkins. Johns Hopkins Pharmaquip is a private, not-for-profit, community health care provider, governed by a community-based board of trustees. As a member of Johns Hopkins Medicine, Johns Hopkins Howard County Medical Center is a 266-bed acute care facility that has been serving the community for nearly 40 years. We can offer the most advanced, innovative technology with the collaboration and teamwork typically found in a community hospital. Our exceptional employee development programs offer unlimited career growth potential.

What Awaits You?

• Career growth and development
• Diverse and collaborative working environment
• Paid Time Off
• Affordable and comprehensive benefits package

The Intake Coordinator II reports to the Department Supervisor this position will demonstrate an advanced level of proficiency with multiple payers' and complex

products offered within home-based services. Proficient knowledge of necessary data elements to satisfy compliance and regulatory requirements to enable billing and collection efforts. Independently troubleshoot and resolve complex clinical customer issues, daily. Act as a resource for multi disciplinary team members including RN; PT; RT; OT; enteral team and other members of the HME division. Real time education and training of staff in accordance to standard operating procedures. Collaborate with physician, payer, customer, referral, or other team members to ensure

patient referral needs are met in a timely and efficient manner. Ability to assess and navigate complex customer inquiries. Provide excellent service to customers during every interaction. Ability to successfully complete service recovery and de-escalation. Detail oriented and ability to function as a mentor; subject matter expert and preceptor. Demonstrate excellent service standards during every interaction. Other chief responsibilities include but not limited to: complete and accurate entry and review of patient file, verify eligibility of benefits, obtaining authorization and/or CMN, documentation review for complex clinical items and coordination. Ability to clearly communicate any issues with missing information with referral source and/or prescriber. Independently follow up and resolve issues. Act as a resource for multi disciplinary team members including RN; PT; RT; OT; enteral team and other members of the HME division.

Hear from our hospital president

https://www.youtube.com/watch?v=qj5KuB34gU8

Shift:

Full Time

Day Shift

Weekends Required

Education:

• High school diploma or GED
• Post high school education or training - preferred
• Industry relative experience, minimum 2 years
• AA degree, preferred

Knowledge:

• Intermediate/advanced experience - medical field; minimum of 1 year
• Extensive knowledge of coding; review of medical policy & matching ICD-10 to HCPC.
• Extensive knowledge of government, compliance, and payer requirements for HME equipment and supplies
• Exceptional Customer service principals and service expectations
• Positive Culture - teambuilding, employee engagement culture, maturity
• Knowledge of billing and collections and how to integrate medical coding and reimbursement rules changes into workflow

Skills:

• Accurate and timely data entry; Detail oriented and organized
• Advanced communication skills - written and oral - clear/professional with customers
• Advanced product knowledge of JHHCG products & services. Selection of homecare equipment/supply based on need and physician order
• Ability to function as a resource/mentor to intake 1 position - subject matter expert- preceptor, training.
• Call center experience, preferred
• Ability to work independently for problem resolution - ability to be a cross functional subject matter expert in the absence of a leader
• Intermediate ability to successfully deescalate and facilitate prioritized accounts

Work Experience:

• 2 years customer service, required
• Experience working in a medical environment - familiarity with durable medical equipment, required
• Experience working in a call center, preferred
• Experience with billing and collections, preferred

Our competitive Benefit Package is designed to support the well-being and financial security of our employees and includes:

• Full medical, dental, and vision plans,
• Retirement plans,
• Paid time off (PTO),
• Tuition reimbursement for you and your dependents,
• Earn up to $1,000 annually for practicing self-care with Healthy @ Hopkins
• Tell a friend and get paid! Ask about our Employee Referral Program Bonus!
• And more! Visit https://jhhs.mybenefitsjhhs.com/

Important Notices:

***Effective January 1st 2022, you must be fully vaccinated with an FDA COVID-19 vaccination and provide proof of your vaccination status as part of your occupational health screening. Exceptions to the COVID-19 vaccination requirement may be granted to individuals for religious beliefs or medical reasons by following the proper protocols.Effective 6/1/23, employees at Johns Hopkins All Children's Hospital, its affiliate locations and Florida State Residents are not required to obtain the COVID-19 vaccine. In the wake of the COVID-19 pandemic, the Johns Hopkins Health System remains committed to providing the highest quality care for our patients and our communities. We encourage you to explore our current opportunities.

***Authorization to Work in the United States:Applicants who require sponsorship now or in the future will not be considered for this position

Salary Range: Minimum 15.00 per hour - Maximum 24.09 per hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility.

In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.

JHM prioritizes the health and well-being of every employee. Come be healthy at Hopkins!

Diversity and Inclusion are Johns Hopkins Medicine Core Values. We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.