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Emergency Response Coordinator

Chesapeake Utilities Corporation
life insurance, paid time off, sick time, tuition reimbursement, 401(k)
United States, Florida, Port St. Lucie
561 Northwest Mercantile Place (Show on map)
Apr 08, 2025
Description Opportunity: Emergency Response Coordinator Location: Port St Lucie, FL What makes us great... At the heart of our Company is a dedication to delivering energy that drives progress. We put people first, work to keep them safe and build trusting relationships. What's in it for you... 3 Weeks paid time off, holidays and a separate bank of sick time! Competitive base salary Fantastic opportunities for career growth Cooperative, supportive and empowered team atmosphere Annual bonus and salary increase opportunities Monthly recognition events Endless wellness initiatives and community events Robust and customizable benefit packages-choose what works best with your life. Options include generous 401k, Medical, dental and life insurance, tuition reimbursement, compensated volunteer hours and MORE! What you'll be working on... Answers and responds to gas and electric emergency calls within the CUC regulated business in a calm and professional manner. Quickly gathers essential information including customer name, contact details, location of emergency and nature of the incident. Provides immediate safety instructions to callers, such as evacuation procedures and avoiding potential ignition sources. Notifies internal operational teams with detailed information about the incident. Coordinates with external emergency services such as fire departments, police, and medical services as needed. Maintain clear and effective communication with all response teams during the emergency. Accurately documents all details of the emergency call, including time, caller information, nature of the emergency, and actions taken. Prepares detailed reports on each incident for internal review and regulatory compliance. Conducts follow-up calls to ensure the situation is under control and to provide additional support to affected customers. Provide reassurance and support to callers, maintaining a compassionate and professional demeanor. Participates in debrief sessions to review the handling of the emergency and identify areas for improvement. Provides feedback to help enhance future emergency response protocols and training programs. Adherence to regulatory requirements around emergency response expectations. Dispatches Emergency work to Field Personnel after hours through the SAP Dispatching platform. Assists with administrative work such as customer requested move ins or move outs after hours. Performs any additional task deemed by management needed. Who you are... High School Diploma or Equivalent Required: 3 years of work-related experience consisting of dispatching, customer service, field work in the utility industry, or emergency response in a related field. Preferred: 1 year of direct experience in the natural gas or electric utility industry Chesapeake Utilities Corporation is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants with a disability that need assistance applying for a position may email careers@chpk.com Qualifications Experience 3 years: Related experience (required) Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)